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From: Pete Williams <pxc433@hotmail.com>
To: <server-user@james.apache.org>
Subject: A lot of emails not reaching their destination, what can I do?
Date: Thu, 18 Mar 2010 17:34:51 +0000
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Hi

First of all=2C I know this is not a James issue=2C but I don't know where =
to else to ask=2C and the responses might help others setting up an email s=
erver.

James seems to be working perfectly well=2C however...

A very high percentage of emails we send from James (say around a third) ar=
e not being delivered=2C for anti-spam reasons maybe. We are not spamming=
=2C BTW :)

Here is the background that might be relevant.

1. Domain names are just a couple of weeks old. There are 3.

2. IP address is a reputable hosting company in each case: in the UK=2C US =
and Australia.

3. The emails are to help people sign-up for a trial software service they'=
ve asked for (ie=2C they've entered their name and email address for the tr=
ial into a web page). We are trying to send the sign-up info. No attachment=
s are sent. One email is HTML=2C the second plain text. Both emails have UR=
L links in them.

4. We have set-up the MX records ourselves and who knows=2C maybe we made a=
 mistake? However=2C for the other 66% it works just fine. The domain name =
is set to the IP addr that the email comes from.

For the emails not delivered=2C we frequently receive absolutely no respons=
e back - no bounce=2C nothing. Other times it's clear it's a spam issue=2C =
because the bounce back says so.

I am not permitted to post the domain names on public forums=2C but if the =
admins want to check them out I can email privately.

What I'm hoping for is simply some feedback and ideas. What can I do to red=
uce this number? Is there something else I should do or check?=20

Cheers=2C=20


 		 	   		 =20
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