infra-issues mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From "sreekanth enaganti (JIRA)" <>
Subject [jira] [Commented] (INFRA-17740) Our Standard Egress IP address has been blocked for JIRA App links
Date Thu, 24 Jan 2019 22:29:00 GMT


sreekanth enaganti commented on INFRA-17740:

Hi [~humbedooh], To provide more info, I have spoke with Mark Davis from our network security
team and got confirmed that we have added an exception to establish this integration. Exception
was we created a separate NAT rule in order to access 

I'm attaching Mark's response to this ticket. Also please let me know if someone from your
team will be able to join a live troubleshooting session if required.

Thank you.



> Our Standard Egress IP address has been blocked for JIRA App links
> ------------------------------------------------------------------
>                 Key: INFRA-17740
>                 URL:
>             Project: Infrastructure
>          Issue Type: Task
>          Components: JIRA
>            Reporter: sreekanth enaganti
>            Assignee: Daniel Gruno
>            Priority: Major
> Hi Team,
> I’m part of JIRA Administration team within Adobe and have a query/concern related
to app links what we have established between Apache and Adobe JIRA instances in the past.
> In order to provide you more background, There are bunch of products teams (AEM) which
are using JIRA at Adobe and they heavily dependent on app links feature to link issues related
to products and Apache software.
> Here is one such example:
> Recently users started complaining that they are not able to access those linked Apache
JIRA issues directly from our JIRA tickets. So we have worked with our network/firewall team
(Mark Davis) and found out that our standard egress IP has been blocked from your end.  
> In order to resolve the issue, we request you to unblock our standard egress IP address and please let us know if you have any questions/concerns.
> Thank you in advance.

This message was sent by Atlassian JIRA

View raw message