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From "duheng (JIRA)" <j...@apache.org>
Subject [jira] [Updated] (INFRA-17458) Github account lost
Date Mon, 17 Dec 2018 08:27:00 GMT

     [ https://issues.apache.org/jira/browse/INFRA-17458?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
]

duheng updated INFRA-17458:
---------------------------
    Description: 
I am very sorry to bother you, I'm a committer of RocketMQ( my ApacheId is: http://people.apache.org/phonebook.html?uid=duhengforever),
unfortunately my computer is broken, I lost my recovery codes and SSH private keys stored
in it, and because my GitHub has 2FA certification enabled, so I have no method to sign in
Github, and I consulted Github's customer service. Very sad that they asked me to create a
new account.

So Could you tell me if my GitHub account is locked and GitHub team forces me to create a
new GitHub account, what should I do and how can I link a new GitHub account with my Apache
ID.

And I don't know whether you have other ways to help me get my Github account back. if there
is, please help me.

  was:
I am very sorry to bother you, I'm a committer of RocketMQ( my ApacheId is: http://people.apache.org/phonebook.html?uid=duhengforever),
unfortunately my computer is broken, I lost my recovery codes and SSH private keys stored
in it, and because my GitHub has 2FA certification enabled, so I have no method to sign in
Github, and I consulted Github's customer service. Very sad that they asked me to create a
new account.

So Could you tell me if my GitHub account is locked and GitHub team forces me to create a
new GitHub account, what should I do and how can I link a new GitHub account with my Apache
ID.

And I don't know wether you have any way to help me get my Github account back. if there is,
please help me.


> Github account lost
> -------------------
>
>                 Key: INFRA-17458
>                 URL: https://issues.apache.org/jira/browse/INFRA-17458
>             Project: Infrastructure
>          Issue Type: Wish
>          Components: Github
>            Reporter: duheng
>            Priority: Major
>
> I am very sorry to bother you, I'm a committer of RocketMQ( my ApacheId is: http://people.apache.org/phonebook.html?uid=duhengforever),
unfortunately my computer is broken, I lost my recovery codes and SSH private keys stored
in it, and because my GitHub has 2FA certification enabled, so I have no method to sign in
Github, and I consulted Github's customer service. Very sad that they asked me to create a
new account.
> So Could you tell me if my GitHub account is locked and GitHub team forces me to create
a new GitHub account, what should I do and how can I link a new GitHub account with my Apache
ID.
> And I don't know whether you have other ways to help me get my Github account back. if
there is, please help me.



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