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From "Shawn Heisey (JIRA)" <j...@apache.org>
Subject [jira] [Commented] (INFRA-16507) When users go to create an issue on LUCENE or SOLR, direct them to the mailing list for support.
Date Wed, 09 May 2018 17:56:00 GMT

    [ https://issues.apache.org/jira/browse/INFRA-16507?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16469200#comment-16469200
] 

Shawn Heisey commented on INFRA-16507:
--------------------------------------

There is indeed a PYLUCENE project in Jira.  I'm torn on whether the link in the message for
that project should point at the pylucene mailing list page, or to the same list page as LUCENE
... there's not actually a pylucene user list, the page indicates that users should use the
java-user list.

https://lucene.apache.org/pylucene/mailing-lists.html

> When users go to create an issue on LUCENE or SOLR, direct them to the mailing list for
support.
> ------------------------------------------------------------------------------------------------
>
>                 Key: INFRA-16507
>                 URL: https://issues.apache.org/jira/browse/INFRA-16507
>             Project: Infrastructure
>          Issue Type: Bug
>          Components: JIRA
>            Reporter: Shawn Heisey
>            Priority: Minor
>
> On the Lucene/Solr project, we use Jira mostly for bug reports and enhancement requests.
 When somebody opens an issue that is a request for support, we close it and direct them to
community resources like the mailing list or the IRC channels.
> I would like to have a note in the Jira "create" popup that displays when somebody chooses
LUCENE or SOLR that indicates Jira is not a support portal and gives them the community link
for the project, where mailing lists and IRC channels are mentioned.
> Discussing this with Infra via their hipchat channel, they referred me to what happens
if the SVN project is chosen in the jira create popup.  That displays a note which says (in
red text):  Please ensure you have discussed on the mailing list first BEFORE creating this
ticket.  The "mailing list" text is a clickable link to the subversion project page.
> Something like that would be perfect.  I could even accept the exact text used on for
SVN if it can't be customized.  If it CAN be customized, then this is what I would like it
to say:
> This project has a user mailing list and an IRC channel for support. Please ensure that
you have discussed your problem using one of those resources BEFORE creating this ticket.
> The word "resources" should be a link to the project page that mentions these resources.
 For LUCENE, that is https://lucene.apache.org/core/discussion.html#lucenetm-mailing-lists-and-irc
and for SOLR it is http://lucene.apache.org/solr/community.html#mailing-lists-irc .  If there
is a separate Jira project for PyLucene, then that subproject has its own mailing list resources.



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