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From "Shawn Heisey (JIRA)" <>
Subject [jira] [Commented] (INFRA-16507) When users go to create an issue on LUCENE or SOLR, direct them to the mailing list for support.
Date Wed, 09 May 2018 16:33:00 GMT


Shawn Heisey commented on INFRA-16507:

I suspect that a lot of other projects might want similar notes.  If any projects actually
do use Jira as a support portal, then they wouldn't want a note like that.

I really like the fact that the link in the SVN message opens a new tab instead of replacing
the jira page.

> When users go to create an issue on LUCENE or SOLR, direct them to the mailing list for
> ------------------------------------------------------------------------------------------------
>                 Key: INFRA-16507
>                 URL:
>             Project: Infrastructure
>          Issue Type: Bug
>          Components: JIRA
>            Reporter: Shawn Heisey
>            Priority: Minor
> On the Lucene/Solr project, we use Jira mostly for bug reports and enhancement requests.
 When somebody opens an issue that is a request for support, we close it and direct them to
community resources like the mailing list or the IRC channels.
> I would like to have a note in the Jira "create" popup that displays when somebody chooses
LUCENE or SOLR that indicates Jira is not a support portal and gives them the community link
for the project, where mailing lists and IRC channels are mentioned.
> Discussing this with Infra via their hipchat channel, they referred me to what happens
if the SVN project is chosen in the jira create popup.  That displays a note which says (in
red text):  Please ensure you have discussed on the mailing list first BEFORE creating this
ticket.  The "mailing list" text is a clickable link to the subversion project page.
> Something like that would be perfect.  I could even accept the exact text used on for
SVN if it can't be customized.  If it CAN be customized, then this is what I would like it
to say:
> This project has a user mailing list and an IRC channel for support. Please ensure that
you have discussed your problem using one of those resources BEFORE creating this ticket.
> The word "resources" should be a link to the project page that mentions these resources.
 For LUCENE, that is
and for SOLR it is .  If there
is a separate Jira project for PyLucene, then that subproject has its own mailing list resources.

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