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From "Daniel Gruno (JIRA)" <>
Subject [jira] [Commented] (INFRA-15360) Freshdesk is subscribing users@s.a.o on posting
Date Thu, 04 Jan 2018 16:12:00 GMT


Daniel Gruno commented on INFRA-15360:

Ping? :)

> Freshdesk is subscribing users@s.a.o on posting
> -----------------------------------------------
>                 Key: INFRA-15360
>                 URL:
>             Project: Infrastructure
>          Issue Type: Task
>          Components: Mailing Lists
>            Reporter: Kevin A. McGrail
>            Assignee: Daniel Gruno
> As noted below, there is a ticket system subscribing users.  We don't think it is harvesting,
just stupidity by freshdesk or a freshdesk customer.  
> A number of people have noticed the behavior. 
> Can you identify the user with the issue and unsub them?
> Regards,
> Hi,
> In the list it seems a ticket system is subscribed. This
results in an activation mail to everyone who posts. See attached message.
> See also thread with subject:
> and spamassassin mailing list
> maybe it could be checked to see if a message is subscribed directly.
> If a user is forwarding to the freshdesk ticket system then i guess it will be harder
to track down, unless you get cooperation of itself.
> Ofcource the system is at fault because it auto-responds to mailinglists
which it natuarlly should not do. But nothing to do about that.
> Cheers,
> Merijn van den Kroonenberg
> Activate your account at Freshdesk Support Portal.eml
> Subject: 
> Activate your account at Freshdesk Support Portal
> From: 
> Catch all <>
> Date: 
> 10/24/2017 7:28 AM
> To: 
> Hello Merijn van den Kroonenberg,
> A new account has been created for you in our Freshdesk Support Portal.
> To get started with using our Support Portal, you will have to activate your account.

> Activation lets you participate in our Forums, browse our Knowledge Base and view and
respond to your tickets. 
> __________________________________________________________________________ 
> Activate your account by clicking on the link below. 
> __________________________________________________________________________
> If the above URL doesn’t work, copy and paste it into your browser. 
> In case you are stuck, please write to us for assistance and one of our agents would
be happy to help.
> Regards,
> Freshdesk Support

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