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From "Mark Thomas (JIRA)" <>
Subject [jira] [Commented] (INFRA-14551) Symantec signing service not allowing me to sign releases
Date Wed, 27 Sep 2017 10:46:00 GMT


Mark Thomas commented on INFRA-14551:


I've tried the obvious - a new user created since the approval trying to sign a new signing
set uploaded since the approval and I still see the same error.

I've been through all the admin interfaces I have access to and nothing jumped out as a "re-enabled
SAS signing" options.

This looks very much like Symantec need to do complete additional steps post organisation

I'll open a new issue with Symantec support.

> Symantec signing service not allowing me to sign releases
> ---------------------------------------------------------
>                 Key: INFRA-14551
>                 URL:
>             Project: Infrastructure
>          Issue Type: Bug
>          Components: Other/Misc
>            Reporter: Joan Touzet
>            Assignee: Mark Thomas
>         Attachments: MWSnap 2017-07-09, 00_51_56.png, MWSnap 2017-08-30, 17_33_44.png,
MWSnap 2017-09-26, 00_09_14.png
> HI there,
> I haven't used the Symantec Secure App Service signing setup in about 9 months. The last
time I used it everything was fine. This time, when I go in to sign a release, I'm able to
log in and upload the file for signing by the Windows Signing Service.
> However, it tells me that signing is not enabled for my account, and to contact support.
Can you assist? Thanks. I have a release that is being held up by this.
> [~gmcdonald] [~markt] I believe you assisted me with this last time and have access to
my instance.

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