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Date: Tue, 03 Apr 2012 21:08:32 +1200
From: Michael Adams <linux_mike@clear.net.nz>
Subject: Re: A moderator's view of this list [was: Re: I Hate Your Product]
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On Sunday 01 April 2012 01:57, Rob Weir wrote:
> What do you think?   What is the purpose of this ooo-users list
> compared to the support forums?  On some project communications we
> advertise both as equal support avenues for users to raise
> problems.  Is that what we should be doing?  In other words, what
> is the purpose of this list and how do we make that clear to users?

Personally i detest using forums. As an individual i am basically lazy 
and a push method works for me much better than a pull one. Both have 
there place. Many find email a good way to contribute back to the 
community with the same support option available to us if needed. If 
the mailing list is only retained for Beta Testing purposes i would 
still be subscribed. It remains a useful method for squashing less 
complex issues, "where has 'File - Page Setup' gone", without the 
requirement to appeal direct to developers. The RFE/ bug reporting 
channel can then be sufficiently complex to prevent many of the 
nuisance reports.

Take note Joomla! community!

-- 
Michael

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