On 1/04/2012 7:53 AM, Rob Weir wrote:
> I think the users want to send to a private 
> support address where they will receive a 
> personal response with no extraneous emails.
>
> Of course, we don't have that.
>
> So what is better for that kind of user? Fool 
> them into thinking that ooo-users is what they 
> want? Or direct them to the forums? Neither is 
> what they really their preference. But I'm not 
> sure we're really helping the average user if we 
> direct them to a mailing list like this.
If you have health problems and want support, you 
have to follow a certain protocol, go to your GP 
and get a referral for a specialist. There is no 
way you can consult a specialist without this 
referral, so why couldn't we direct users to a forum?

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