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From: "Dennis E. Hamilton" <dennis.hamilton@acm.org>
To: <ooo-users@incubator.apache.org>
Subject: RE: A moderator's view of this list [was: Re: I Hate Your Product]
Date: Sat, 31 Mar 2012 09:07:17 -0700
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Fioretti's auto-replier idea is more interesting than a bounce with =
instructions to non-subscribers.  It in effect makes a moderated-in =
non-subscriber an automatic subscriber to the thread which they have =
initiated, and to only that thread.  I think that such a mechanism =
should notify the OP that is happening and provide other information as =
well. =20

It is an intriguing proposal.  I am not so sure about the edge cases, =
but they can't be as messy as what happens now in reality.

 - Dennis

PS: Readers should not presume that there are unlimited resources =
available to others.  The extent to which ASF is operated by volunteers =
with a wide range of different skills (collectively, not necessarily =
individually) is quite remarkable.

[From one moderator to another, here]

-----Original Message-----
From: Rob Weir [mailto:robweir@apache.org]=20
Sent: Saturday, March 31, 2012 08:28
To: ooo-users@incubator.apache.org
Subject: Re: A moderator's view of this list [was: Re: I Hate Your =
Product]

On Sat, Mar 31, 2012 at 10:11 AM, M. Fioretti <mfioretti@nexaima.net> =
wrote:

>
> On Sat, March 31, 2012 3:57 pm, Rob Weir wrote:
>
> > What do you think? What is the purpose of this ooo-users list =
compared
> > to the support forums?  On some project communications we advertise =
both
> > as equal support avenues for users to raise problems.
>
> Rob,
>
> email vs forums is an almost religious issue. IMO, one if not THE =
purpose
> of ooo mailing list is to provide users with support ALSO from those
> volunteers who will never ever use forums because they like email =
better
> and since they aren't paid they're free to say no to forums, period.
>
>
But for the people having problems, like with the previous thread, I =
don't
think it is a religious issue.  They are not expressing a strong =
preference
for the list.  They are just looking for help and for unknown reasons =
they
ended up here.  But they could just as well have ended up elsewhere.  =
For
example, we get user support questions to ooo-dev as quite a few to the
bugzilla admin address (!).


> This is just my opinion, feel free to ignore it, it's no problem, but =
for
> heaven's sake:
>
> > However, I think a user that is in this state is not best served by
> > sending a note to this list.
> > A) First, since the original poster is not subscribed to the list, =
he is
> > not receiving any of the responses, unless he was explicitly copied =
on
> the
> > response.
>
> please do ban immediately from this list whoever tries to propose or
> practice even here the "sending again to unsubscribed user" idiocy =
that
> plagued the OOo lists for a decade, details here for those who ignore =
the
> background:
>
>
> =
http://stop.zona-m.net/2010/11/a-proposal-for-effective-volunteer-friendl=
y-user-support-in-libreoffice/
>
> The Apache foundation should have inside enough skills and/or money to
> implement the autoresponder trick I've explained in that post and, =
many
> times before that, on the OOo lists.
>
>
The autoresponder thing sounds interesting.  So you don't allow any
non-suscriber traffic.  Any posts from non-susbcribers get an automatic
response that presumably outlines their support options, tells them they
would need to subscribe first if they want to post to the ooo-users =
list,
maybe gives some hints for writing useful support request posts, etc.

I think that would be an improvement.   What do others think?

-Rob


> If nobody wants to provide support by email, and everybody wants to =
use
> the forum, no problem, close the list and go for the forum. But if =
support
> via mailing list is needed hire any decent programmer for a day or two =
to
> implement the autoresponder I proposed, and then forget the whole =
issue.
>
> HTH,
> Marco
>
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