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From Doug Johnson <dougjohnso...@gmail.com>
Subject Re: I Hate Your Product
Date Sat, 31 Mar 2012 00:01:31 GMT
We are a COMMUNITY of people helping each other -- hopefully like brothers
and sisters.
Some people don't know that.

If you are lost in unfamiliar territory on a deserted road, you ask for
help nicely and get help!

Doug

On Fri, Mar 30, 2012 at 7:37 PM, Mark Micloskey <vinylord@hotmail.com>wrote:

>
> I did not have any reason to become involved with Open Office until my
> book seller, Amazon.com's Kindle Store created a secret Sales Report, only
> open to Excel owners. I can not affort to buy Excel just to read my sales
> reports. So they told me to use Free File Opener, which didn't work. Then
> they told me to download OpenOffice, which failed to open the Secret
> Reports using "OPEN" - so I stumbled upon "OPEN AND SAVE" which opened
> them. Not that your company offered any help.....But today's complaint
> concerns how your product is mangling my Instant Messenger History. It's
> makes it unreadable! So when I looked for some simple instructions, I
> instead encountered page after page of unrelated topics I could make no
> sense of. Naturally there was no Support Chat. So I tried several "contact
> us" links which all were dead ends because no email is associated with some
> program or other.....Which leads us to my point: how can I get the right
> program to read my Messenger History instead of having your awful product
> jump to the front of the line and mangle everything? I spent 90 minutes
> online with Dell Technical Support which failed to solve the mystery. I
> used to just have a folder on my desktop which I could open to read all my
> old IMs. Now it's in a tangle.....can anyone there help me??
>
> Mark

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