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From "Jim Parkhurst" <Jim.Parkhu...@txdot.gov>
Subject Re: Forum outage
Date Fri, 30 Sep 2011 18:10:39 GMT
I subscribe to lists -and- forums.
 
When a question is posed in a list, the history of the question can be researched - if the
administrator archives (or allows for archiving of previously asked-and-answered questions.
Think: General Practitioner.
 
When a question is posed in a forum, the challenge is (1) which forum created by the administrator
"best fits" the area where the question "should" be posed. If there is no "best fit" then
the question will be posted "somewhere" - if at all. Finding the question to respond to it
becomes the add-on challenge. I often find multiple same/similar questions posed in various
forum areas where one is correctly anchored and the rest are left to wither. And the user
posting the question leaves thinking
that no one cares. Think: Specialist.
 
Be it forum or list, the question for the help-desk operation is "how BEST will the location
for the answer be found to be posted AND correctly answered to by others?" The emotion is
how the question was correctly answered - rather than the count of inappropriate responses.

>>> On 09/30/2011 at 12:47, <villeroy@t-online.de> wrote:

Am 30.09.2011 18:35, Doug wrote:
> If anybody cares, I *hate* forums. With a list, you get a bit of
> everything,

If it is an emotional question then it is about the end user's emotions 
rather than yours.
End user support by mailing lists simply does not work. The acceptance 
is extremely low. Same with the overall quality of service due to the 
technical restrictions.

> and you can select those things that interest you.
> With a forum, you can only ask a specific question and wait for an
> answer, and you will never learn about anything else.
> (Yes, I know you can read the posts, but it is a lot more trouble, and
> not worth the time and effort.)
> And you have to sign in all the time--it doesn't just appear on
> your screen. Sign-ins are a pain!
> Just my 2* doug

Obviously, you have no clue what you are talking about.


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===========================
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www.txdot.gov/safety/drink.htm

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