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Subject: The Impossible Question
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Date: Fri, 26 Oct 2012 17:06:45 -0400
To: "ooo-dev@incubator ooo-dev@incubator.apache.org"
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Hi
Every now and then a user finds the experience of downloading, =
installing, using AOO disappointing and frankly frustrating if not =
worse. They will usually go to the user forums, but sometimes they will =
contact the Apache Foundation directly. Okay, but this does not really =
help them.

What we did with OpenOffice was set up a Support page, which has since =
been moved to here, http://www.openoffice.org/support/. It's pretty much =
an improved version of the old but of course the "ecosystem" needs =
further fleshing out=97it suffers from a lack of substantial existence.

I'm also not persuaded that the route to it from either the application =
download page or homepage or wherever is redundantly clear enough for =
the befuddled enduser who installs AOO to replace his or her whatever =
suite and doesn't really know where to go=85..

So, my query is the usual impossible question: What can we do to make it =
clearer to the puzzled and frustrated how to get help? Sure, we can have =
a knowledge base (kb), FAQ, etc., and also enthusiastic community =
members.=20

But what would you suggest as a path, or paths for the user? I =
personally would include something in the installation sets that point =
to the support page above; but also banners, say, or tags, =
stickers=97glaringly obvious neon coloured blinking lights?=97to relay =
users to useful pages.

Ideas?

Thanks
Louis