incubator-ooo-dev mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From Ian Lynch <>
Subject Re: Support questions to ooo-private?
Date Mon, 15 Oct 2012 12:37:21 GMT
On 15 October 2012 13:23, Rob Weir <> wrote:

> I know there was a mystery why we were getting a few questions/week to
> ooo-private.   I think I found a clue.
> Start from the bug tracking page, our BZ instance:
> Note the language at the bottom "In case of problems with the
> functioning of Apache OOo Bugzilla...".  Average user doesn't know
> Bugzilla from their elbow.  They see "problem" and "Apache" and send a
> note.
> The get an auto-response that says:
> "Thank you for contacting The Apache Software Foundation OpenOffice
> Bugzilla
> Administrators.
> - If your concern is a bug in the OpenOffice software, please re-send your
>   question to the mailing list, or look
>   for an answer on the user forums at
> .
>  - For confidential matters ONLY, you may follow-up to the
> privately-archived
>  mailing list.  Normal bug reports are
> not
>   confidential and should be directed to"
> Does the user want private/confidential help?  Of course they do.
> Identity theft, spam, etc.  Who wouldn't want this?
> IMHO, there is no good reason to mention ooo-private in the context of
> support.  This will only draw a percentage of users to send support
> questions to the private list.  In the very rare case where there is a
> security-related issue, where confidentiality is warranted,  the user
> would be clueful enough to find the security page on the website and
> submit the report that way.



Ofqual Accredited IT Qualifications (The Schools ITQ) +44 (0)1827 305940

The Learning Machine Limited, Reg Office, 36 Ashby Road, Tamworth,
Staffordshire, B79 8AQ. Reg No: 05560797, Registered in England and

  • Unnamed multipart/alternative (inline, None, 0 bytes)
View raw message