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From "Dennis E. Hamilton" <>
Subject RE: Demonstrating Issues for Bug Reports
Date Thu, 11 Oct 2012 17:00:59 GMT
I'm afraid I can't reproduce the problem Maurice Howe reports.  I wonder if there is some other
software that has his keyboard and mouse "hooked" and the recorder interfered with that in
some way.  The only application I have running that is watching the keyboard and mouse is
HyperSnap DX.  My anti-virus is Microsoft Security Essentials and it watches whatever it watches.

Here's what I did:

I'm editing this reply as HTML (though I won't post it as HTML).

I have started the recorder.
I am changing this line to be in Bold.
So far I can see in the mouse the little red circle that shows up anytime I click on anything.
I have not had any hang-ups so far.
I am removing the bold that is from "So …" to here.

I notice that there is a security symbol in the little display for the recorder control. 
That reminds me: I am running as a member of the Administrator group.  I don't know if that
is a factor.

I stopped the recorder successfully.
I am changing this message back to plaintext.

 - Dennis

-----Original Message-----
From: Dennis E. Hamilton [] 
Sent: Thursday, October 11, 2012 09:38
Subject: RE: Demonstrating Issues for Bug Reports

I ran the Problem Steps Recorder and noticed the following things:

 1. If you want to make comments, you need to do it while the Recorder is running.  It asks
you to outline a portion of your screen and then enter your comment in a comment dialog that
comes up.  You can do this any number of times.  

 2. When the Recorder is stopped, it brings up a Save As ... dialog for saving all of the
information in a Zip.  The Zip contains a single Problem_<date>_<time>.mht file,
a synthetic web page.  My little test produced a 4MB Zip containing a 7MB file which has 15
full-screen captures (I am running at 2560 x 1600!), any comments on each capture, and then
a summary of additional details of the 15 actions.  There are instructions to review all of
these to make sure no unwanted private information is disclosed.  The MHT also has the option
to view the sequence as a slide show.

 3. I opened Windows 7 Task Manager and see that the Recorder is listed (by its Windows Title
bar) in Applications, and as psr.exe in Processes.  

I have seen no slowdowns after closing the Recorder.

If there is a problem about restarting after crashing with Recorder running, I recommend starting
it again and closing it immediately to see if that clears it up.

I have not tried running it on Outlook (2010 in my case).  I'll see if I can reproduce the
experience of Maurice Howe now.

 - Dennis

-----Original Message-----
From: Dennis E. Hamilton [] 
Sent: Thursday, October 11, 2012 08:19
Subject: RE: Demonstrating Issues for Bug Reports

I'll take a look.  You might want to look in the Processes tab of Windows Task Manager to
see if there is a noticeable process that is still running.

-----Original Message-----
From: Maurice Howe [] 
Sent: Thursday, October 11, 2012 05:50
To:;; 'OOo-dev Apache Incubator '
Subject: RE: Demonstrating Issues for Bug Reports

Whoa, Hoss!  That Windows/7 routine has major flaws, at least for me.  I
couldn't use several OUTLOOK features (such as BOLD).  Restarting Outlook
didn't help, so I did a Windows restart.  That locked everything up solid
(couldn't even click START).  Finally mashed POWER OFF and restarted the
whole thing.  Computer is noticeably slower now (even causing letters to
drop when typing at normal speed).  Have no idea what's happening.  It's as
if the RECORDING thing is still running, but according to Windows Task
Manager, it isn't.  


Maurice D. Howe
General MacArthur Honor Guard Assn
616 Lacey Drive
Endwell, NY 13760

-----Original Message-----
From: Dennis E. Hamilton [] 
Sent: Wednesday, October 10, 2012 11:30 PM
To: OOo-dev Apache Incubator 
Cc: ooo-users Apache Incubator List 
Subject: Demonstrating Issues for Bug Reports

I had no idea there was this handy tool.  It should help with demonstrations
of problems in AOO:


 - Dennis

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