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From Andrew Rist <andrew.r...@oracle.com>
Subject Re: Some stats and observations on OpenOffice upgrades
Date Thu, 27 Sep 2012 16:05:20 GMT

On 9/26/2012 11:28 PM, Andrea Pescetti wrote:
> Roberto Galoppini wrote:
>> On Wed, Sep 26, 2012 at 4:34 PM, Rob Weir wrote:
>>> In any case, when we do a user survey it might be good to put in some
>>> questions targeting OOo 3.3.0 users who have not upgraded. I've heard
>>> suggestions in this thread that Base quality might be an issue.
>>> Another might be language support, since OOo 3.3.0 supported many more
>>> languages than AOO 3.4.1 does.
>>
>> What about crafting a short survey - 5 questions or so - and send it 
>> out?
>
> It's a good idea. But remember that we control the URLs people connect 
> to when upgrading, so we could actually route the users who start the 
> upgrade process to one or two questions (a polite form of "Where did 
> you get your current copy of OpenOffice?" / "Why didn't you upgrade 
> earlier?") before proceeding with the actual download from the 
> SourceForge mirrors.
We could even offer FREE support on the forums and wiki for anyone 
answering the survey!


>
> And this could be done already now, even though we would possibly need 
> to place the survey (or at least the script collecting the answers) on 
> a different server since the current environment might not allow it.
>
> Regards,
>   Andrea.


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