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From Issac Goldstand <>
Subject Re: Some stats and observations on OpenOffice upgrades
Date Thu, 27 Sep 2012 05:03:00 GMT
In general, when dealing  with web-analytics opened in a browser window,
remember that there are a lot of users (often it's hard to believe how
many!) who, rather than closing the tab, leave it open.  With modern
browsers opening all of the old tabs after re-opening the browser
(browser upgrade, browser crash, reboot, or even the rare case of
someone intentionally closing the browser and re-opening it), you get a
lot of duplicates.  For one-time events, make sure that you're only
counting absolutely unique hits, which I believe you can get with
google...  For anything else, just read analytics with a grain of salt...

All the best,

On 25/09/2012 21:06, Rob Weir wrote:
> I've been looking at the upgrade numbers, the downloads that are
> triggered from upgrade notifications in the OpenOffice client.
> Although we are not tracking how many times such notifications pop up
> in the OpenOffice client we do know from Google Analytics how many
> users click the link to get more information on the update, and how
> many of these users actually download the upgrade.
> The trends have been pretty steady, a slight peak when a release is
> initially made, but a lingering steady state of upgrade requests even
> several weeks later.
> For example, let's look at the status for a single day, last
> Wednesday, Sept. 19th.
> On that date we had 164,752 total downloads of AOO.  Of those
> downloads, it looks like 54% of them come from upgrading users.  The
> remainder are either from new users, or existing users that went to
> the website directly rather than from an upgrade notification.  (No
> easy way of distinguishing these two).
> The interesting thing is the breakdown by OpenOffice client version.
> For the upgrade installs on Sept 19th we see:
> 31% of upgrades were from AOO 3.4.0
> 52% of upgrades were from OOo 3.3.0
> 15% of upgrades were from OOo 3.2.1
> 3% of upgrades were from OOo 3.2.0
> Note the OOo 3.3.0 numbers.  Nearly 4 months after AOO 3.4 was
> released we are still getting large numbers of OOo 3.3.0 users
> receiving and responding to upgrade notifications, nearly 20,000/day.
> I'm not sure how to explain this.  Upgrade notifications should
> surface once a week.
> Maybe:
> A) Some users are sporadically connected to the internet and the
> upgrade check rarely is successful
> B) Some users ignore/defer the upgrade notifications until a later
> time, in some cases months later
> C) Some user run OpenOffice rarely, sometimes at an interval of several months
> D) Someone, some web site, some organization, etc., is still
> distributing 3.3.0 to users, and after they install
> they get the AOO upgrade notification.
> If D), this is somewhat a concern, since users running OOo 3.3.0 are
> exposed to several security flaws.
> -Rob

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