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From Kevin Grignon <kevingrignon...@gmail.com>
Subject Re: [UX][Volunteers Needed] - Harvesting Social Data
Date Tue, 26 Jun 2012 15:03:09 GMT
KG01 - See comments inline.

On Tue, Jun 26, 2012 at 10:52 PM, Rob Weir <robweir@apache.org> wrote:

> On Mon, Jun 25, 2012 at 11:48 PM, Kevin Grignon
> <kevingrignon.oo@gmail.com> wrote:
> > Hello All,
> >
> > As mentioned in an earlier post, collectively, our social assets present
> a
> > huge opportunity to engage the AOO user community, capture insight,
> > feedback and thoughts on the current health of our products, and our
> future
> > product direction.
> >
> > Harvesting data from our social media assets, forums and mailing lists is
> > an extremely challenging task. With soooooooo much content in disparate
> > sources, it is likely that many threads will fade into the archives.
> > However, we can attempt to harvest any insight that is considered
> relevant
> > and actionable - so that the valueable data is not lost.
> >
> > Also, some AOO contributors cannot access some social media sites.
> > Capturing social data in the AOO UX wiki also ensures the relevant and
> > actionable social data is open, accessible and visible to all.
> >
> > To be clear, I understand that such effort is not going to capture
> > everything, nor is it ever complete. Rather, this is a chance to capture
> > any notable insight that could help drive informed design and development
> > decisions in the future. Some data is better than none.
> >
> > Also, some international AOO contributors cannot access some social media
> > sites. Capturing social data in the AOO UX wiki also ensures the relevant
> > and actionable social data is open, accessible and visible to all.
> >
> > I have created a number of pages within the AOO UX wiki [1] for
> harvesting
> > and capturing social data.
> >
> > [1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data
> >
> > I invite everyone to harvest insight from our social media and post to
> the
> > wiki. If you see something relevant, that could be actionable, please
> > harvest this information and post to the wiki. Feel free to tweak the
> > document table format to suite the content.
> >
>
> So it looks like your idea for the wiki was to host not all the raw
> data, but for someone to pick out the "interesting" stuff and post
> that.  That makes sense to me.
>

KG01 - Hope so. Even anecdotal data can help drive better user roles,
personas and usage scenarios.

>
> I have a bunch of raw data, if anyone is interested in sorting through
> it.  I've been collecting Twitter "tweets" that mention 'openoffice'
> since the start of June.  I believe what I have is comprehensive,
> several thousand posts.  There is a bit of profanity there, with some
> frustrated users, so posting it raw format might be too raw.   But if
> anyone wants to volunteer to go through the posts and pick out the
> "interesting" ones, I can send them the complete list via email.
>

KG01 - Thanks for the offer. That would be great. Perhaps you could create
a zip file of the content for the month of June (almost there), and we can
try to find some tooling to parse the data. I am aware of some enterprise
social sentiment analytic tools, however these are unavailable to this
project. In the interim, I'd be open to reviewing the data.

>
> If anyone is interested, let me know.
>
> -Rob
>
> > Such raw data can help feed the development of informed UX work products
> > moving forward. For example, such data can help us define our user roles,
> > validate key usage scenarios and capture actionable product
> > recommendations. Tracing our design and development work products to real
> > data ensures that we will make informed decisions driven by end user
> > insight.
> >
> > Do not hesitate to contact me for more information on this ongoing
> research
> > activity.
> >
> > Regards,
> > Kevin
>

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