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From Kevin Grignon <kevingrignon...@gmail.com>
Subject Re: [UX] The Questions for users
Date Tue, 05 Jun 2012 02:49:22 GMT
KG01 - see comments inline.

On Tue, Jun 5, 2012 at 8:26 AM, Graham Lauder <yo@apache.org> wrote:

> > > Hi.
> > >
> > > Questions relating to research!
> > >
> [....]
> >
> > Perhaps the first survey we should conduct is a survey about what sort of
> > surveys our users would respond to.
>

KG01 - Thanks for your feedback and interest in the user research effort.
While I agree we could deploy different types of surveys to gather
different types of data, I feel that a survey of surveys might induce
premature survey fatigue. User research, especially surveys, consumes
people's time and energy. Rather, I propose we work from the other
direction. If the goal of the research activity is to gather data that will
help us build insight and drive informed design and development decisions,
then we should focus the surveys on the information we need to do that. I
have captured some comments in the wiki discussion page.

http://wiki.services.openoffice.org/wiki/Talk:AOO_UX_Research_Surveys




> >
> > Cheers
> > GL
> >
> > PS I have made a few comments on the wiki page with regard to the
> questions
> > there.
> >
>
> Discussion on Delivery Methodologies
>
> Unfortunately probably our best way of reaching OOo users, the OOo mail
> redirect, has been taken away (Although the value of that list could be
> debatable) so we have to come up with different methods. We have basically
> two
> demographics that we have simple access to: New Users and Experienced
> Users.
>
> New User contact:
> At Download, from a redirect from the download site
> At install: a link to a survey to do while AOO is installing
> Immediately Post install
>
> Experienced user contact:
> As for the New User
> Via the announce list
> from the Home Page (Add in another link "I am willing to help with AOO User
> Research")
> At upgrade as part of the process
>
> This in addition to posting on all lists obviously
>
> It should go without saying that the user should be able to opt-out at any
> point
>
>
> Discuss either here or on the wiki
>
> http://wiki.services.openoffice.org/wiki/Talk:AOO_UX_Research_Surveys
>
> Cheers
> GL
>

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