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From Shenfeng Liu <liush...@gmail.com>
Subject Re: [UX] The Questions for users
Date Tue, 05 Jun 2012 08:36:59 GMT
2012/6/5 Kevin Grignon <kevingrignon.oo@gmail.com>

> KG03 - See comments inline.
>
> On Tue, Jun 5, 2012 at 2:56 PM, Shenfeng Liu <liushenf@gmail.com> wrote:
>
> > Firstly I strong agree with Graham's that we must make very clear on what
> > we want to know from a survey. e.g. my first impression to Albino's
> > original question list was that the purpose might be to know by which
> > channels do our users get our product information and support... Later we
> > added more purpose in and generated a long list in wiki. While my
> personal
> > suggestion is that we may want to separate the long list into different
> > surveys, because people who take the survey will have different interest
> > because of their background.
>
>
> KG03 - Tailoring the survey content to keep the survey brief yet still a
> source of good data is a key priority.
>
>
> > One survey should try to target to one certain
> > group, for us to make the observation to certain targets that we set. It
> > will not good if you take a survey and found 1/3 of the questions inside
> > are not what you interested, or even understand... then you might want to
> > quit from the survey, or generate some garbage answers by random
> > selections... It is just my $0.02.
> >
>
> > BTW, I noticed that in the question list, we didn't ask for people's
> > career. We asked for the company, but not individual's. I suggest we add
> > this question, since a developer is likely to have a quite different view
> > to an executive...
> >
>
> KG03 - Actually, that is in there already. "Question A50: Which best
> describes your job role?"
>

Found it! Thanks, Kevin!



>
> KG03 - Please share any specific data requirements that you or your
> development peers feel would help drive informed design and development
> decisions moving forward. Capture your thoughts on the wiki. See:
> http://wiki.services.openoffice.org/wiki/AOO_UX_Research_Surveys
>
>
>
> > - Simon
> >
> >
> > 2012/6/5 Kevin Grignon <kevingrignon.oo@gmail.com>
> >
> > > KG02 - see comments inline.
> > >
> > > On Tuesday, June 5, 2012, Graham Lauder wrote:
> > >
> > > > > KG01 - see comments inline.
> > > > >
> > > > > On Tue, Jun 5, 2012 at 8:26 AM, Graham Lauder <yo@apache.org
> > > <javascript:;>>
> > > > wrote:
> > > > > > > > Hi.
> > > > > > > >
> > > > > > > > Questions relating to research!
> > > > > >
> > > > > > [....]
> > > > > >
> > > > > > > Perhaps the first survey we should conduct is a survey
about
> what
> > > > sort
> > > > > > > of surveys our users would respond to.
> > > > >
> > > > > KG01 - Thanks for your feedback and interest in the user research
> > > effort.
> > > > > While I agree we could deploy different types of surveys to gather
> > > > > different types of data, I feel that a survey of surveys might
> induce
> > > > > premature survey fatigue.
> > > >
> > > > Survey fatique has already set in, that is not a new thing, that is
> > > > recognisable simply by those surveys conducted by SUN.  We haven't
> > caused
> > > > that, it is a factor of the modern marketing malaise.  The cost of
> > > > incentives
> > > > these days, that one needs to hand out to get a significant sampling
> > in a
> > > > timely manner is huge.
> > >
> > >
> > > KG02 - Agreed, risk of fatigue is a planning consideration.
> > >
> > > >
> > > > > User research, especially surveys, consumes
> > > > > people's time and energy.
> > > >
> > > > Indeed as I myself pointed out earlier in this thread
> > > >
> > > > > Rather, I propose we work from the other
> > > > > direction. If the goal of the research activity is to gather data
> > that
> > > > will
> > > > > help us build insight and drive informed design and development
> > > > decisions,
> > > > > then we should focus the surveys on the information we need to do
> > > that. I
> > > > > have captured some comments in the wiki discussion page.
> > > >
> > > > Indeed, however if the sample of respondents is ridiculously small,
> as
> > > has
> > > > historically been the case, then the data is useless.
> > >
> > >
> > > KG02 - Perhaps, let's think positive :)
> > > >
> > > >
> > > > You cannot use corporate methodologies in an open source environment.
> >  We
> > > > have
> > > > no ability to offer incentives, we therefore need to make the survey
> > > > process
> > > > as pleasant and enjoyable as possible or we need to find out from
> > people
> > > > what
> > > > would encourage them to participate.
> > >
> > >
> > > KG02 - Ok. I'm not advocating corporate or open source. I'm advocating
> > that
> > > we create surveys that 1) will deliver good data and 2) people will
> fill
> > > out.
> > >
> > > >
> > > > That requires research, I doubt it will require as big a sample as a
> UX
> > > > survey
> > > > but that is only because there are a limited number of answers
> needed.
> > > >
> > > > Every good research organisation I have worked with does short
> surveys
> > to
> > > > find
> > > > out what they're doing right or wrong.
> > >
> > >
> > > KG02 - indeed, a useful activity.
> > >
> > >
> > > > For the most part they do these at the
> > > > end of another survey, but that is because the group of respondents
> > they
> > > > are
> > > > questioning will probably never do the same survey again.
> > >
> > >
> > > KG02 - While surveys are common after usability evaluation session,
> > nested
> > > surveys are new to me.
> > >
> > >
> > > > For us the problem
> > > > has been getting respondents to finish.  Lose them once and they
> won't
> > > come
> > > > back again and we will need to talk to our user community if not
> often,
> > > at
> > > > least regularly
> > >
> > >
> > > KG02 - Consumability is a noted concern, and a valid goal.
> > >
> > > I would prefer to do things right first time up so people will happily
> > > > respond
> > > > to any surveys we need to put out.  Remember that there are not only
> UX
> > > > surveys to be done but Marketing as well.
> > >
> > >
> > > KG02 - Indeed, that is why I placed a call for input from all
> > disciplines.
> > >
> > > >
> > > > We know already know two things that get people to complete surveys:
> > > > Brevity and Fun.
> > > >
> > > > If we do a light hearted, quick survey that gives us the reasons that
> > > > people
> > > > will participate, I think that's a really good use of resources.
> > >
> > >
> > > KG02 -  Agreed.
> > >
> > > >
> > > > The Surveys already put up are boring, generic and not likely to
> > inspire
> > > > people to complete them.
> > > >
> > > > OOo has a user base in the hundreds of millions a few hundred
> > completions
> > > > is
> > > > not a sample.  We need 10s of thousands of responses across scores of
> > > > languages, to get a easonable sample.
> > > >
> > > > So first we need to figure out how to get that sample.
> > >
> > >
> > > KG02 - Indeed a sustainable research strategy is important. Please
> > capture
> > > your thoughts on the wiki.
> > > >
> > > >
> > > > Cheers
> > > > G
> > > >
> > > >
> > > >
> > >
> >
>

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