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From Kevin Grignon <>
Subject Re: [UX] Harvesting social data
Date Thu, 21 Jun 2012 01:31:15 GMT
KG01 - see comments inline. 

On Jun 21, 2012, at 9:29 AM, Rob Weir <> wrote:

> .On Wed, Jun 20, 2012 at 4:56 AM, Kevin Grignon
> <> wrote:
>> Collectively, our social assets present a huge opportunity to engage the
>> AOO user community, capture insight, feedback and thoughts on the current
>> health of our products, and our future product direction.
>> Harvesting data from our social media assets, forums and mailing lists is
>> an extremely challenging task. With soooooooo much content in disparate
>> sources, it is likely that many threads will fade into the archives.
>> However, we can attempt to harvest any insight that is considered relevant
>> and actionable - so that the valueable data is not lost.
> A tip that should be better known, for doing a "rough sort" of Twitter
> data:  When doing a search, add the string ":)" or ":(" to get
> positive or negative posts.
> For example, compare for "Obama :)" to "Obama :("
> (don't include the quotes)
> This could be used as a simple form of sentiment analysis for
> AOO-related queries.
> -Rob

KG01 - indeed, we should investigate social sentiment tooling. 

>> To be clear, I understand that such effort is not going to capture
>> everything, nor is it ever complete. Rather, this is a chance to capture
>> any notable insight that could help drive informed design and development
>> decisions in the future. Some data is better than none.
>> All are encouraged to capture and post data in the AOO UX wiki [1]. See the
>> Google+ Data wiki page [2] for an example of how we might capture social
>> data.
>> [1]
>> [2]
>> Such raw data can help feed the development of informed UX work products
>> moving forward. For example, such data can help us define our user roles,
>> validate key usage scenarios and capture actionable product
>> recommendations.
>> Also, some AOO contributors cannot access some social media sites.
>> Capturing social data in the AOO UX wiki also ensures the relevant and
>> actionable social data is open, accessible and visible to all.
>> Thoughts?
>> Regards,
>> Kevin

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