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Cc: "ooo-dev@incubator.apache.org" <ooo-dev@incubator.apache.org>
From: Kevin Grignon <kevingrignon.oo@gmail.com>
Subject: Re: After AOO 3.4?
Date: Tue, 8 May 2012 09:40:09 +0800
To: "ooo-dev@incubator.apache.org" <ooo-dev@incubator.apache.org>

Understanding who does what with our product is very important to defining a=
 product direction that resonates with our users.=20

The user experience team is about to refresh the UX work products on the wik=
i. An updated set of user roles/personas is our first step. Existing data ca=
n get us started, then we need to incorporate recent behavior shifts, includ=
ing integrated social and mobile.=20

Albino, Louis, Ricardo, would you like to contribute to these user definitio=
ns.=20

Regards,
Kevin


On May 8, 2012, at 8:07 AM, Louis Su=C3=A1rez-Potts <luispo@gmail.com> wrote=
:

> Hi
>=20
> On Monday, 7 May 2012, RGB ES wrote:
>=20
>> 2012/5/8 Louis Su=C3=A1rez-Potts <luispo@gmail.com <javascript:;>>:
>>> Hi,
>>>=20
>>> RGB ES wrote:
>>>> 2012/5/5 Albino Biasutti Neto <biasuttin@gmail.com <javascript:;>>:
>>>>> Hi.
>>>>>=20
>>>>> We have to focus on end users, and seek feedback to research, created
>>>>> polls, and others.
>>>>>=20
>>>>> We need to get statistics AOO.
>>>>>=20
>>>>> Best,
>>>>> Albino
>>>>=20
>>>> Before that, we need to define who our end users are. We need a set of
>>>> "ideal users" with clear needs: students who do their homework,
>>>> independent writers that use on-line publishing systems, small
>>>> companies that need to create an invoice or maintain a database of
>>>> supplies...
>>>=20
>>> I'm curious... are you dismissing the vast numbers who were using OOo?
>> Briefly, more than 95 percent of downloads from the mirrors were Windows
>> users. But major deployments were almost entirely in the public sector.
>> Some of the more obvious were listed here [0], but the page is out of dat=
e.
>>>=20
>>>=20
>>>> All those groups have different needs, and the right answer for one
>>>> group could be a problem for the others.
>>>=20
>>> I think that, as was suggested, an effective modus operandi is to work
>> with the NL groups. For instance, there might be public sector or private=

>> needs for accessibility features. We here may not have the people to do
>> that but we (an extended we at this point) can work with those wanting it=

>> to find the developers....
>>>=20
>>>>=20
>>>=20
>>> louis
>>>=20
>>> [0]
>> http://wiki.services.openoffice.org/wiki/Major_OpenOffice.org_Deployments=

>>>>=20
>>>> Regards
>>>> Ricardo
>>=20
>> Sorry, but I cannot understand your question. I'm not dismissing
>> anything. I just commented that a home user is not the same than a
>> professional writer, and that both groups have different needs that
>> ask for different solutions. Building usage statistics without
>> considering the differences between users can lead to wrong
>> conclusions: that's all.
>>=20
>> Maybe is for my professional background, but as physicists I know that
>> before doing research (and analysing user statistics is research) you
>> need a "model" of what you are looking for: on this case, a set of
>> "ideal users" with a lists of needs and problems. Only then you will
>> be able to find solutions.
>>=20
>> Regards
>> Ricardo
>>=20
> Well, as a historian I quite agree with you. My point was that we already
> have a lot of data, as that URL hints.
> Louis
>=20
>=20
> --=20
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