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From Paulo de Souza Lima <paulo.s.l...@varekai.org>
Subject Re: [UX] Questions for users
Date Wed, 23 May 2012 13:41:19 GMT
2012/5/23 Graham Lauder <g.a.lauder@gmail.com>

> > On Sun, May 20, 2012 at 1:33 PM, Albino Biasutti Neto
> >
> > <biasuttin@gmail.com>wrote:
> > > Hi.
> > >
> > > 2012/5/20 Paulo de Souza Lima <paulo.s.lima@varekai.org>
> > >
> > > > I think you mean "How old are you?" =)
> > >
> > > Sorry, thanks.
> > >
> > > > Maybe we could contribute to improve those questions. My 2 cents:
> > > >
> > > > Are you using it at your work (ask where does he/she work) or at
> home,
> > > > or both?
> > > > Do you think you have enough support? Where do you use to get
> support?
> > > > (manuals, friends, forum, mailing lists, etc)
> > >
> > > Good!
> > >
> > > Open to suggestions. :-)
> > >
> > > Albino
> >
> > Where will these questions be asked? During the download process? During
> > the registration process? A poll on the web site?
> >
> > -Wolf
> >
> > PS Website polls 1 to 2 question open-ended questions (questions without
> a
> > set choice of answers) have been known to produce very useful data-sets
> > among users of public library services, and I would suggest that model as
> > an interesting way to find out our own blind spots, regarding usage
> trends.
> > Closed-end questions such as "do you like seagulls" can only get 3
> > responses, "yes," "no" and "no response at all."
>
> Scaled response and open response questions are always better in terms of
> data
> that is dealing with aesthetics and feelings.  The art with these answers
> is
> in the interpretation.  A Yes/no response to a question is not an answer
> it's
> a vote and a sign of lazy Poll design.  We don't need to do that, we don't
> have department heads breathing down our necks and waving deadlines under
> our
> noses so as there is no pressure, our Survey design should be tops.
>

Indeed. Yet, Scaled questions should have a odd number of choices and
should be used for quantification. Five is a fair number, in my view. Open
questions should be used for qualification. They are harder to plot.


>
> What I would like to be able to do is to design a survey, collate the data,
> make a decision based on that data, publish it and then be able to point
> directly at a feature or design element that we can say was due to feedback
> from the survey.  This gives our surveys gravitas with users and we are
> more
> likely to get quality responses to later surveys.
>

This could be usefull to show users that their wishes are being heard,
discussed and can be implemented in the software someway.


>
> Cheers
> GL
>

Cheers.

-- 
Paulo de Souza Lima
http://almalivre.wordpress.com
Curitiba - PR
Linux User #432358
Ubuntu User #28729

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