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From Kevin Grignon <>
Subject Re: After AOO 3.4?
Date Tue, 08 May 2012 01:40:09 GMT
Understanding who does what with our product is very important to defining a product direction
that resonates with our users. 

The user experience team is about to refresh the UX work products on the wiki. An updated
set of user roles/personas is our first step. Existing data can get us started, then we need
to incorporate recent behavior shifts, including integrated social and mobile. 

Albino, Louis, Ricardo, would you like to contribute to these user definitions. 


On May 8, 2012, at 8:07 AM, Louis Suárez-Potts <> wrote:

> Hi
> On Monday, 7 May 2012, RGB ES wrote:
>> 2012/5/8 Louis Suárez-Potts < <javascript:;>>:
>>> Hi,
>>> RGB ES wrote:
>>>> 2012/5/5 Albino Biasutti Neto < <javascript:;>>:
>>>>> Hi.
>>>>> We have to focus on end users, and seek feedback to research, created
>>>>> polls, and others.
>>>>> We need to get statistics AOO.
>>>>> Best,
>>>>> Albino
>>>> Before that, we need to define who our end users are. We need a set of
>>>> "ideal users" with clear needs: students who do their homework,
>>>> independent writers that use on-line publishing systems, small
>>>> companies that need to create an invoice or maintain a database of
>>>> supplies...
>>> I'm curious... are you dismissing the vast numbers who were using OOo?
>> Briefly, more than 95 percent of downloads from the mirrors were Windows
>> users. But major deployments were almost entirely in the public sector.
>> Some of the more obvious were listed here [0], but the page is out of date.
>>>> All those groups have different needs, and the right answer for one
>>>> group could be a problem for the others.
>>> I think that, as was suggested, an effective modus operandi is to work
>> with the NL groups. For instance, there might be public sector or private
>> needs for accessibility features. We here may not have the people to do
>> that but we (an extended we at this point) can work with those wanting it
>> to find the developers....
>>> louis
>>> [0]
>>>> Regards
>>>> Ricardo
>> Sorry, but I cannot understand your question. I'm not dismissing
>> anything. I just commented that a home user is not the same than a
>> professional writer, and that both groups have different needs that
>> ask for different solutions. Building usage statistics without
>> considering the differences between users can lead to wrong
>> conclusions: that's all.
>> Maybe is for my professional background, but as physicists I know that
>> before doing research (and analysing user statistics is research) you
>> need a "model" of what you are looking for: on this case, a set of
>> "ideal users" with a lists of needs and problems. Only then you will
>> be able to find solutions.
>> Regards
>> Ricardo
> Well, as a historian I quite agree with you. My point was that we already
> have a lot of data, as that URL hints.
> Louis
> -- 
> Sent from Gmail Mobile

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