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From Graham Lauder <g.a.lau...@gmail.com>
Subject Re: [UX] Questions for users
Date Wed, 23 May 2012 05:13:24 GMT
> Hi.
> 
> 2012/5/21 Graham Lauder <yo@apache.org>
> 
> > First off we need to figure what we want to learn, just asking random
> > questions is no way to endear us to our users.
> > 
> > We used to have a survey that the user connected to when s/he selected "I
> > want
> > to register" during install.  That survey, set up by SUN, was very
> > comprehensive.
> > It had a couple of problems:
> > One was that it was just an information gathering exercise there seemed
> > to be
> > no real goal other than that.
> > 
> > Second was that it took too long to fill in, around 45 minutes.
> > 
> >  Consequently
> > 
> > very actually completed it.  I did the numbers on it a few years back but
> > unfortunately I can't find them.  Suffice to say it was miniscule,
> > insufficient to be a reasonable sample.
> > 
> > So therefore, any survey should have:
> > 
> > 1) A specific goal such as: to guide marketing as to untapped target
> > markets
> > or perhaps to answer a specific UX question.  In other words the data
> > gathered
> > should be used to guide specific decisions
> > 
> > 2) the survey participants should be told what the survey is about and
> > how their participation will affect the product.
> > 
> > 3) An approximate completion time but no more than 10 minutes and as
> > close to
> > 5 as feasible.
> 
> I informed about the scope the research, but must be prepared.
> 
> > We also need to identify the target audience and how we approach that
> > audience.
> > 
> > So question one:  What issue needs discussing right now and why.
> > 
> > My first response to this would be Aesthetics.  A common complaint that
> > we have had is that the interface looks something from Win 2000 period.
> > 
> > At first glance they are right.  Buttons look clunky, the 3D depression
> > with
> > dark gray background does look old.  Symphony by comparison has a light
> > background behind the buttons on mouse over and a quite thin emboss on
> > click.
> > It looks lighter and fresher.  Good job symphony team.
> > 
> > We could put up a set of UI designs or themes and survey our users
> > feelings about them.
> > 
> > What else could we usefully ask about?
> 
> I'm prepared questions and details.

Sorry, I'm not understanding.  
Have you prepared some questions or 

are you preparing some questions and 

what sort of details are we talking about.
 


> 
> Suggetion of site for creates questions:
> 
> doodle.com
> survey.usability-methods.com
> ...
> 
> Open to suggestions !

I have a lime survey setup on a webhost that we can use also which will give 
us plenty of flexibility

We also need to identify our respondents and figure out a way to get the 
survey in front of them.

> 
> Albino

Cheers
GL

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