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From Graham Lauder ...@apache.org>
Subject Re: [UX] Questions for users
Date Mon, 21 May 2012 13:23:08 GMT
> Hi.
> 
> 2012/5/21 Paulo de Souza Lima <paulo.s.lima@varekai.org>
> 
> > 2012/5/21 Albino Biasutti Neto <biasuttin@gmail.com>
> > 
> > > Hi.
> > > 
> > > 2012/5/20 Raul Pacheco da Silva <raulpachecodasilva@gmail.com>
> > > 
> > > > Yes, like others softwares and  questions in free internet
> > > > 
> > > > 
> > > > 
> > > > U2es,012/5/20 Paulo de Souza Lima <paulo.s.lima@varekai.org>
> > > > 
> > > > > This could be done in the wiki.
> > > 
> > > Yes.
> > > 
> > > Let's go ?!
> > > 
> > > Who wants to also create questions feel free.
> > > 
> > > Albino
> > 
> > You?
> 
> We. :)
> 
> Albino

First off we need to figure what we want to learn, just asking random 
questions is no way to endear us to our users.  

We used to have a survey that the user connected to when s/he selected "I want 
to register" during install.  That survey, set up by SUN, was very 
comprehensive.  
It had a couple of problems:  
One was that it was just an information gathering exercise there seemed to be  
no real goal other than that.

Second was that it took too long to fill in, around 45 minutes.  Consequently 
very actually completed it.  I did the numbers on it a few years back but 
unfortunately I can't find them.  Suffice to say it was miniscule, 
insufficient to be a reasonable sample.

So therefore, any survey should have:

1) A specific goal such as: to guide marketing as to untapped target markets 
or perhaps to answer a specific UX question.  In other words the data gathered 
should be used to guide specific decisions

2) the survey participants should be told what the survey is about and how 
their participation will affect the product.

3) An approximate completion time but no more than 10 minutes and as close to 
5 as feasible.   

We also need to identify the target audience and how we approach that 
audience.

So question one:  What issue needs discussing right now and why.

My first response to this would be Aesthetics.  A common complaint that we 
have had is that the interface looks something from Win 2000 period.

At first glance they are right.  Buttons look clunky, the 3D depression with 
dark gray background does look old.  Symphony by comparison has a light 
background behind the buttons on mouse over and a quite thin emboss on click.  
It looks lighter and fresher.  Good job symphony team.

We could put up a set of UI designs or themes and survey our users feelings 
about them.

What else could we usefully ask about?

Cheers
GL 

 
 

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