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From Alexandro Colorado <...@apache.org>
Subject Re: Apache OpenOffice Project Twitter Account
Date Tue, 17 Apr 2012 17:08:50 GMT
On 4/17/12, drew <drew@baseanswers.com> wrote:
> On Tue, 2012-04-17 at 11:15 -0500, Alexandro Colorado wrote:
>> My point is that we are going to be bombarded with support questions,
>> regardless if we choose not to, is not up to us.
>>
>> Sure you can redirect them to the ML/Forums, but that would be done
>> 99% of the time, which will frustrate the user and the handlers.
>>
>> That's the point I wanted to make based on the experience of handling
>> these accounts in the past.
>>
>> Like I said, I am more concern with solving the issue of operation
>> first than figuring out which new accounts to create and why/why not.
>
> Well, I am not advocating removal of any existing accounts.

I am sure you didn't. That is not what I said.

>
> What I am advocating is the creation of a set un-ambiguous official
> Apache OpenOffice project accounts.

what will happened when the unambigous official account get support
inquiries everyday?

>
> I believe that there is work needing to be done to establish the Apache
> OpenOffice identity.
>
> It seems to me that this is an appropriate step to further that goal.

Sure I agree, but my point is really about how to do it based on
previous issues.

>
> //drew
>
>>
>> On 4/17/12, drew <drew@baseanswers.com> wrote:
>> > On Tue, 2012-04-17 at 11:02 -0500, Alexandro Colorado wrote:
>> >> I think this provide a bit of confussion on the user end. Also I
>> >> recognize the struggle of keeping the accounts active. Making multiple
>> >> accounts will increase the job.
>> >>
>> >> The blog itself has not been updated that frequently, and I am not
>> >> sure if this will increase as we get a release.
>> >>
>> >> Most of the use of the accounts on my experience is support-like
>> >> issues. So relying on one single point of contact is also pretty bad.
>> >>
>> >> Having an AOO-Support and AOO-Annoucement is equally not good strategy
>> >> in my account because people will tend to stick to the account that
>> >> they see crossing their path. (Just because we structure one way,
>> >> doesnt mean users will do so).
>> >>
>> >> One of the issues of openofficeorg accounts both on Facebook Google
>> >> plus and twitter had been the issue of keeping the content fresh and
>> >> also interacting as a group as opposed to an individual.
>> >>
>> >> I would argue to stop taking liberties on creating new accounts and
>> >> instead take liberties on designing a good strategy to solve some of
>> >> these basic issues that tackle these problems.
>> >>
>> >> So far I am not even sure how these accounts could be handle by
>> >> infrastructure and what are the requirements. Rob mention that
>> >> infrastructure should manage these, but I am also not sure how long
>> >> will they take to proxy the messages specially when it comes to
>> >> support and we get 100 inquiries a day (for example).
>> >
>> > Hi Alexandro,
>> >
>> > Good points - I would simply emphasize that I am not at all saying that
>> > the apacheoo accounts should be about support - not at all.
>> >
>> > The ApacheOO accounts (lets focus on just twitter and identi.ca) for a
>> > moment - would be used specifically as a broadcast mechanism.
>> >
>> > How I as envisioning it, at least.
>> >
>> > //drew
>> >
>> >>
>> >>
>> >> On 4/17/12, drew <drew@baseanswers.com> wrote:
>> >> > On Mon, 2012-04-16 at 00:50 -0400, drew wrote:
>> >> >> On Sun, 2012-04-15 at 18:25 -0400, Rob Weir wrote:
>> >> >> > On Wed, Apr 11, 2012 at 12:08 PM, drew <drew@baseanswers.com>
>> >> >> > wrote:
>> >> >> > > On Wed, 2012-04-11 at 17:43 +0200, Roberto Galoppini
wrote:
>> >> >> > >> On Wed, Apr 11, 2012 at 4:09 PM, Rob Weir <robweir@apache.org>
>> >> >> > >> wrote:
>> >> >> > >>
>> >> >> > >> > Social media outreach, via Twitter, Facebook,
Google+, etc.,
>> >> >> > >> > is
>> >> >> > >> > an
>> >> >> > >> > important part of outreach to users. Although
the Apache
>> >> >> > >> > developer
>> >> >> > >> > community is firmly rooted in mailing lists,
we know that our
>> >> >> > >> > users
>> >> >> > >> > live in a different world.   If we want to engage
with them
>> >> >> > >> > we
>> >> >> > >> > need
>> >> >> > >> > to
>> >> >> > >> > use the tools that they use, and communicate
the way they
>> >> >> > >> > communicate.
>> >> >> > >> >
>> >> >> > >> > Now that we're very close to the AOO 3.4 release,
I'd like to
>> >> >> > >> > start
>> >> >> > >> > with a project Twitter account, under PPMC control.
>> >> >> > >> >
>> >> >> > >> > By "under PPMC control" I mean something similar
to how we
>> >> >> > >> > treat
>> >> >> > >> > the
>> >> >> > >> > project blog:
>> >> >> > >> >
>> >> >> > >> > -- Any PPMC member, upon request, can have write
access.
>> >> >> > >> >
>> >> >> > >> > -- We can use the project's official logo in
conjunction with
>> >> >> > >> > the
>> >> >> > >> > account.
>> >> >> > >> >
>> >> >> > >> > -- We would promote the account on our project's
website.
>> >> >> > >> >
>> >> >> > >> > -- We would generally treat the account as an
official voice
>> >> >> > >> > of
>> >> >> > >> > the
>> >> >> > >> > project, not as a personal account.
>> >> >> > >> >
>> >> >> > >> > I'm not saying we need to pre-review and and
approve every
>> >> >> > >> > "tweet"
>> >> >> > >> > sent through the account.  But we should set
expectations
>> >> >> > >> > that
>> >> >> > >> > the
>> >> >> > >> > account is to be used in a professional fashion,
upholding
>> >> >> > >> > the
>> >> >> > >> > standards of this project, not used to settle
personal
>> >> >> > >> > disputes,
>> >> >> > >> > to
>> >> >> > >> > promote personal business, etc.
>> >> >> > >> >
>> >> >> > >>
>> >> >> > >> An option could be to agree on a simple guideline
for that, so
>> >> >> > >> that
>> >> >> > >> everyone knows how to handle it. I'm thinking not
only about
>> >> >> > >> the
>> >> >> > >> style of
>> >> >> > >> communication, but also about who to follow, how
to engage in
>> >> >> > >> conversations, improve outreach, etc.
>> >> >> > >>
>> >> >> > >>
>> >> >> > >> > There are already several Twitter accounts that
use the OOo
>> >> >> > >> > name
>> >> >> > >> > or
>> >> >> > >> > trademarks:
>> >> >> > >> >
>> >> >> > >> > http://twitter.com/#!/openofficeorg  --- This
account has
>> >> >> > >> > 1571
>> >> >> > >> > followers.  But it is not sharing any AOO status,
no links to
>> >> >> > >> > blog
>> >> >> > >> > posts, announcements, etc.  Who controls it?
 Are
>> >> >> > >> > we able to get it under PPMC control?  Can we
rebrand it as
>> >> >> > >> > Apache
>> >> >> > >> > OpenOffice?
>> >> >> > >> >
>> >> >> > >>
>> >> >> > >> That could be a good starting point, I think. It
seems like if
>> >> >> > >> you're
>> >> >> > >> the
>> >> >> > >> only one who can send DM to the actual owner's account.
>> >> >> > >>
>> >> >> > >>
>> >> >> > >> >
>> >> >> > >> > http://twitter.com/#!/openoffice -- This account
seems
>> >> >> > >> > unused.
>> >> >> > >> > Only one
>> >> >> > >> > tweet.
>> >> >> > >> >
>> >> >> > >>
>> >> >> > >> I'd try to get that it too. It's better than ApacheOO,
and you
>> >> >> > >> might
>> >> >> > >> want
>> >> >> > >> to put the full name in the Settings > Account
> Name.
>> >> >> > >>
>> >> >> > > Hi Roberto, Rob
>> >> >> > >
>> >> >> > > I just did so now, and followed up with an email to the
account
>> >> >> > > contact
>> >> >> > > in the whois database for the domain listed, the linked
>> >> >> > > sub-domain
>> >> >> > > has
>> >> >> > > been dead for a while IIRC, though the main site is alive
-
>> >> >> > > anyway,
>> >> >> > > I'll
>> >> >> > > report back when (or if) I hear anything back.
>> >> >> > >
>> >> >> >
>> >> >> > Hi Drew,
>> >> >> >
>> >> >> > It has been 5 days now.  Have you received any response from
that
>> >> >> > domain
>> >> >> > owner?
>> >> >>
>> >> >> No nothing.
>> >> >>
>> >> >> >
>> >> >> > If not, I'm ready to go with a new account:
>> >> >> > https://twitter.com/#!/apacheoo
>> >> >>
>> >> >> a good account name for an announcement stream, even with the other
>> >> >> IMO.
>> >> >
>> >> > Howdy all,
>> >> >
>> >> > Wanted to follow up on this.
>> >> >
>> >> > As I think about, IMO, this is a good moment to use a new account(s)
>> >> > for
>> >> > a more formal, account of record if you will, for the project; Apache
>> >> > OpenOffice. The use of the apache in the account name makes very good
>> >> > sense to me for this purpose.
>> >> >
>> >> > The flip side of that then would be to treat the existing social
>> >> > media
>> >> > account as more community, less formal, voices.
>> >> >
>> >> > Anyawy - the apacheoo does get my vote for an appropriate name, for
>> >> > the
>> >> > project account.
>> >> >
>> >> > I took the liberty then to register the same name with the identi.ca
>> >> > network.
>> >> > http://identi.ca/apacheoo
>> >> >
>> >> > IMO identi.ca, which has a smaller user base then twitter, represents
>> >> > an
>> >> > important target group to the project.
>> >> >
>> >> > The two accounts, if we use them for this, should be tied together.
>> >> > Certainly at the level that a post to the identi.ca should
>> >> > automatically
>> >> > broadcast to the twitter network. (easy to do)
>> >> >
>> >> > A couple of thoughts on 'formal account of record':
>> >> >
>> >> > Would recommend that the accounts not be used to follow lots of other
>> >> > accounts.
>> >> >
>> >> > The accounts should not be used to re-tweet others messages.
>> >> >
>> >> > The accounts should _not_ be used for auto-generated scheduled
>> >> > postings.
>> >> >
>> >> > The accounts do need to be used on a regular basis to build up
>> >> > followers.
>> >> >
>> >> > Ability to 'follow' the accounts needs to be easily done within the
>> >> > main
>> >> > web infrastructure and there should be some naturally well fitting
>> >> > locations where that can be done.
>> >> >
>> >> > Anyone using the accounts should remember to keep the message focused
>> >> > to
>> >> > the project.
>> >> >
>> >> > Well, that's a good spot to shutup huh :-) and let folks add their
>> >> > wisdom here.
>> >> >
>> >> > So what you think - Use the new ApacheOO accounts?
>> >> >
>> >> > Thanks,
>> >> >
>> >> > //drew
>> >> >
>> >> >
>> >> >
>> >> >>
>> >> >> //drew
>> >> >>
>> >> >> > I have it configured with the BirdHerd service, so up to 10
PPMC
>> >> >> > members will be able send tweets via that account.
>> >> >> >
>> >> >> > -Rob
>> >> >> >
>> >> >> >
>> >> >> > > //drew
>> >> >> > >
>> >> >> > >
>> >> >> > > <snip>
>> >> >> > >
>> >> >> >
>> >> >>
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>> >
>>
>>
>
>
>


-- 
Alexandro Colorado
OpenOffice.org EspaƱol
http://es.openoffice.org

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