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From Peter Brawley <>
Subject Re: Encounter with Oracle... after downloading OpenOffice
Date Thu, 08 Mar 2012 19:11:07 GMT
On 3/8/2012 12:36 PM, tracy ann essoglou wrote:
> Dear Open Office,
> You should disassociate with Oracle and its pop-up registration requests
> asap, lest friendly users of your hard work continue to be treated as I
> was, tainting your reputation and product. The following was just sent to
> Oracle after getting stuck in an Oracle registration fiasco prompted by
> Oracle in the name of Open Office!


Oracle gave up on OOo months ago, gave it to Apache, so your best option 
might be to migrate to that fork.



> "This is easily the most aggressively rude behavior I have ever encountered
> from a tech support department. I was directed to register with Oracle by
> an Oracle popup screen after having downloaded a new version of OpenOffice
> (the 5th time in 7 years). I have no interest in Oracle or its affairs but
> followed the link asking me to register thinking that this was a new event
> in the OpenOffice system. I successfully logged in and created a profile.
> Today the register popup reappeared so I followed it and tried to log in.
> After several failed attempts with my password I was locked out. So I
> proceeded to ask for a new password. I was sent one to my email. I copied
> it and entered it into the appropriate fields but it was refused. I
> verified my account and tried again receiving a second password. I repeated
> all the steps to no avail and received indication to call the toll free
> number. I was talked over by the attendant twice who actually refused help,
> told me that I had  called the wrong number despite the fact that I called
> the toll free number appearing on my screen and was directed to him by a
> human operator. The attendant didn't care, offered no assistance, kept
> repeating that he existed only for paying customers, disputed the chain of
> events without even listening to them and twice hung up on me in
> mid-sentence. Customer service!? No guy who hates his job and should live
> amongst machines and not be on a service call-line. Now I am looking to
> resign my profile entirely from Oracle and cannot find that information
> Dr. Tracy Ann Essoglou"
> Good luck and thank you.
> Tracy Ann Essoglou, PhD.
> PhD: Philosophy of Communications
> MA: Media Studies
> BA: Anthropology, Semiotics&  Cultural Studies

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