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From Rory O'Farrell <>
Subject Re: Encounter with Oracle... after downloading OpenOffice
Date Thu, 08 Mar 2012 19:22:11 GMT
On Thu, 8 Mar 2012 13:36:09 -0500
tracy ann essoglou <> wrote:

> Dear Open Office,
> You should disassociate with Oracle and its pop-up registration
> requests asap, lest friendly users of your hard work continue
> to be treated as I was, tainting your reputation and product.
> The following was just sent to Oracle after getting stuck in an
> Oracle registration fiasco prompted by Oracle in the name of
> Open Office!
> "This is easily the most aggressively rude behavior I have ever
> encountered from a tech support department. I was directed to
> register with Oracle by an Oracle popup screen after having
> downloaded a new version of OpenOffice (the 5th time in 7
> years). I have no interest in Oracle or its affairs but
> followed the link asking me to register thinking that this was
> a new event in the OpenOffice system. I successfully logged in
> and created a profile. Today the register popup reappeared so I
> followed it and tried to log in. After several failed attempts
> with my password I was locked out. So I proceeded to ask for a
> new password. I was sent one to my email. I copied it and
> entered it into the appropriate fields but it was refused. I
> verified my account and tried again receiving a second
> password. I repeated all the steps to no avail and received
> indication to call the toll free number. I was talked over by
> the attendant twice who actually refused help, told me that I
> had  called the wrong number despite the fact that I called the
> toll free number appearing on my screen and was directed to him
> by a human operator. The attendant didn't care, offered no
> assistance, kept repeating that he existed only for paying
> customers, disputed the chain of events without even listening
> to them and twice hung up on me in mid-sentence. Customer
> service!? No guy who hates his job and should live amongst
> machines and not be on a service call-line. Now I am looking to
> resign my profile entirely from Oracle and cannot find that
> Dr. Tracy Ann Essoglou"

>From which location did you download your most recent
copy of OpenOffice?
Rory O'Farrell <>

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