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From Rob Weir <robw...@apache.org>
Subject Re: Accepting WhiteLabel Office Bug Reports?
Date Tue, 27 Dec 2011 00:05:22 GMT
On Mon, Dec 26, 2011 at 3:06 PM, Dennis E. Hamilton
<dennis.hamilton@acm.org> wrote:
>
> I notice that a bugzilla report on WhiteLabel Office 3.3.1 was received and
> closed as invalid: <https://issues.apache.org/ooo/show_bug.cgi?id=118695>.
>
> I wonder if there is something more generous that can be provided here while
> the relationship between WLO 3.3.x, OO.o and AOO is sorted out.
>

We want to be generous to the user, I assume.

Remember, Bugzilla is not the user forum or user discussion list.  It
is not the first place we encourage users to go for support.

The best thing we can do in cases like this is to tell the user that
they reported the bug to the wrong place and to point them in the best
direction to resolve their issue.  We help the user by pointing them
in the right direction to resolve their issues.

Of course, I'd hope that before we close such issues, however
misdirected they were, that we first confirm that the bug does not
also exist in AOO.  If it does, then we should treat it like any other
bug.

-Rob

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