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Subject: RE: User support - what do others do
Date: Wed, 24 Aug 2011 14:55:15 -0700
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I would never direct an user to ooo-dev. =20

I think the ooo-user list would be fine.  We can either discuss with =
them, refer them to  forum where the topic is already discussed, or =
whatever appropriate response is required.  If they come to ooo-user for =
first-line support, the idea is to never send them away empty-handed.  =
It is like working through a phone tree and being told you are in the =
wrong place.

I am not clear on exactly how we direct people who don't want to do =
something.  Are you suggesting that we indicate to visitors to the top =
of the forum that there are alternative they can try?

 - Dennis

-----Original Message-----
From: Simon Phipps [mailto:simon@webmink.com]=20
Sent: Wednesday, August 24, 2011 13:39
To: ooo-dev@incubator.apache.org
Subject: Re: User support - what do others do

On Wed, Aug 24, 2011 at 9:35 PM, Rob Weir <rob@robweir.com> wrote:

>
> Maybe the solution is to have a user list, but not a user support
> list?  So a place for users to discuss things, in list-style threads,
> but if someone is clearly looking for support, we direct them to the
> support forums?
>

I suggest just directing people who don't want to use the forums here, =
and
making a separate list for them when the load reaches critical mass (as =
for
other lists).

S.