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From Jean Weber <>
Subject Re: [Was: Re: [Discussion]]
Date Tue, 23 Aug 2011 21:40:40 GMT
Idle curiosity: I wonder how many people who offer support do it in both places: mailing list
and forum, or more or exclusively in one or the other. 

Personal observation (not intended as a generalization): my preferences vary with whether
I'm a consumer or a provider of support services. As a consumer, I generally prefer a forum,
but as a provider I prefer an email list. Perhaps I'm just weird, or set in my ways... :-)


On 24/08/2011, at 6:04, "Marcus (OOo)" <> wrote:

> I can understand Rob's arguement that we have to split ourself to give support for mailing
list(s) and forum in parallel. However, I believe that it would be an advantage when the normal,
average user has a choice where to go to get an answer.
> Marcus
> Am 08/23/2011 09:50 PM, schrieb Dennis E. Hamilton:
>> +1
>> There is no one-size fits all here.  We should have the list and the forum. They
are not redundant.  Some people will use both.
>>  - Dennis
>> -----Original Message-----
>> From: Marcus (OOo) []
>> And there are users that try to avoid mailing lists. ;-)
>> At the end it seems the best solution is still to go 2 ways: ML and forum.
>> Marcus

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