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From "Dennis E. Hamilton" <dennis.hamil...@acm.org>
Subject RE: User support - what do others do
Date Wed, 24 Aug 2011 21:55:15 GMT
I would never direct an user to ooo-dev.  

I think the ooo-user list would be fine.  We can either discuss with them, refer them to 
forum where the topic is already discussed, or whatever appropriate response is required.
 If they come to ooo-user for first-line support, the idea is to never send them away empty-handed.
 It is like working through a phone tree and being told you are in the wrong place.

I am not clear on exactly how we direct people who don't want to do something.  Are you suggesting
that we indicate to visitors to the top of the forum that there are alternative they can try?

 - Dennis

-----Original Message-----
From: Simon Phipps [mailto:simon@webmink.com] 
Sent: Wednesday, August 24, 2011 13:39
To: ooo-dev@incubator.apache.org
Subject: Re: User support - what do others do

On Wed, Aug 24, 2011 at 9:35 PM, Rob Weir <rob@robweir.com> wrote:

>
> Maybe the solution is to have a user list, but not a user support
> list?  So a place for users to discuss things, in list-style threads,
> but if someone is clearly looking for support, we direct them to the
> support forums?
>

I suggest just directing people who don't want to use the forums here, and
making a separate list for them when the load reaches critical mass (as for
other lists).

S.


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