From ooo-dev-return-589-apmail-incubator-ooo-dev-archive=incubator.apache.org@incubator.apache.org Sat Jun 18 17:21:57 2011 Return-Path: X-Original-To: apmail-incubator-ooo-dev-archive@minotaur.apache.org Delivered-To: apmail-incubator-ooo-dev-archive@minotaur.apache.org Received: from mail.apache.org (hermes.apache.org [140.211.11.3]) by minotaur.apache.org (Postfix) with SMTP id 8F7DE6E79 for ; Sat, 18 Jun 2011 17:21:57 +0000 (UTC) Received: (qmail 93925 invoked by uid 500); 18 Jun 2011 17:21:57 -0000 Delivered-To: apmail-incubator-ooo-dev-archive@incubator.apache.org Received: (qmail 93891 invoked by uid 500); 18 Jun 2011 17:21:57 -0000 Mailing-List: contact ooo-dev-help@incubator.apache.org; run by ezmlm Precedence: bulk List-Help: List-Unsubscribe: List-Post: List-Id: Reply-To: ooo-dev@incubator.apache.org Delivered-To: mailing list ooo-dev@incubator.apache.org Received: (qmail 93883 invoked by uid 99); 18 Jun 2011 17:21:57 -0000 Received: from athena.apache.org (HELO athena.apache.org) (140.211.11.136) by apache.org (qpsmtpd/0.29) with ESMTP; Sat, 18 Jun 2011 17:21:57 +0000 X-ASF-Spam-Status: No, hits=0.7 required=5.0 tests=RCVD_IN_DNSWL_NONE,SPF_NEUTRAL X-Spam-Check-By: apache.org Received-SPF: neutral (athena.apache.org: local policy) Received: from [205.178.146.64] (HELO omr14.networksolutionsemail.com) (205.178.146.64) by apache.org (qpsmtpd/0.29) with ESMTP; Sat, 18 Jun 2011 17:21:49 +0000 Received: from cm-omr10 (mail.networksolutionsemail.com [205.178.146.50]) by omr14.networksolutionsemail.com (8.13.6/8.13.6) with ESMTP id p5IHLSTv007564 for ; Sat, 18 Jun 2011 13:21:28 -0400 Authentication-Results: cm-omr10 smtp.user=drew@baseanswers.com; auth=pass (LOGIN) X-Authenticated-UID: drew@baseanswers.com Received: from [174.140.78.93] ([174.140.78.93:35800] helo=[192.168.1.4]) by cm-omr10 (envelope-from ) (ecelerity 2.2.2.41 r(31179/31189)) with ESMTPA id CE/18-10593-89EDCFD4; Sat, 18 Jun 2011 13:21:28 -0400 Subject: Re: User facing web items From: drew To: ooo-dev@incubator.apache.org In-Reply-To: <1308414356.2928.5.camel@localhost.localdomain> References: <4DFA8B06.5030506@the-martin-byrd.net> <4DFBE460.3090303@the-martin-byrd.net> <4DFC5D80.6030104@hdsnet.hu> <4DFCAC45.2070901@the-martin-byrd.net> <4DFCB20C.5010700@hdsnet.hu> <1308414356.2928.5.camel@localhost.localdomain> Content-Type: text/plain; charset="UTF-8" Date: Sat, 18 Jun 2011 13:21:36 -0400 Message-ID: <1308417696.10324.32.camel@sybil-gnome> Mime-Version: 1.0 X-Mailer: Evolution 2.32.2 Content-Transfer-Encoding: 7bit On Sat, 2011-06-18 at 18:25 +0200, Andrea Pescetti wrote: > Rob Weir wrote: > > IMHO, I'd like to see the user forums become part of the project. I > > think user support is traditionally a function of an Apache project. > > Although it is most commonly done with a user list, that is just an > > implementation detail, not the essence of the function. Since OOo has > > so many users, the list would never scale. The traffic would be too > > heavy and would make it useless for users. So an Apache hosted phpBB > > instance makes the most sense to me. > > I agree. It wouldn't make sense to lose the forums, that are a very > important resource for end-users +1 I would also add however, that when looking at delivering end user support to a user base that runs the gambit from, those that have the least amongst us, to governmental agencies - no one size will fit all. //drew