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From drew <d...@baseanswers.com>
Subject Re: User facing web items
Date Sat, 18 Jun 2011 17:21:36 GMT
On Sat, 2011-06-18 at 18:25 +0200, Andrea Pescetti wrote:
> Rob Weir wrote:
> > IMHO, I'd like to see the user forums become part of the project.  I
> > think user support is traditionally a function of an Apache project.
> > Although it is most commonly done with a user list, that is just an
> > implementation detail, not the essence of the function.  Since OOo has
> > so many users, the list would never scale.  The traffic would be too
> > heavy and would make it useless for users.  So an Apache hosted phpBB
> > instance makes the most sense to me.
> 
> I agree. It wouldn't make sense to lose the forums, that are a very
> important resource for end-users 

+1

I would also add however, that when looking at delivering end user
support to a user base that runs the gambit from, those that have the
least amongst us, to governmental agencies - no one size will fit all.

//drew


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