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From "Radoslaw Smigielski" <radoslaw.smigiel...@eu.citrix.com>
Subject Re: Review Request: cs-bugtool implementation, new troubleshooting tool dedicated for collecting CS logs and basic system information
Date Thu, 06 Dec 2012 11:11:46 GMT


> On Dec. 4, 2012, 7:29 p.m., Prasanna Santhanam wrote:
> > I like the idea that this script can be provided as a convenience to collect various
logs. One problem however is that the script assumes root access on the management server
and executes a bunch of commands (ip routes, hostnames, top, df, dmesg) etc that someone might
not be okay with. May be it should be made interactive and warn the user of the actions it
will/has performed. When as a commercial support provider you have permission to access and
troubleshoot a system it would be okay to run this. But IMO it could be provided by that company
which is looking to provide support to the operator of the said cloud to simplify their process
of support. So I'm slightly wary of accepting something like this unless someone else convinces
me that this would absolutely be beneficial. Also admins operating large clouds might be using
a syslog server to already do some (or more) of these actions for them. If the logs are moved
away from where one expects them to be then this script fails.
> 
> Radoslaw Smigielski wrote:
>     > So I'm slightly wary of accepting something like this unless someone else convinces

>     > me that this would absolutely be beneficial.
>     Prasanna, let me try then. 
>     
>     The main reasons why I created this tools: 
>     1. CloudStack is a project which targets cloud enthusiasts but also "enterprises"
and if you have a look on all the big products, vendors on the marker they offer utilities
which do exactly what cs-bugtool does. Collect logs, basic system and configuration information.
Examples: NetApp autosupport, XenServer xs-bugtool, VMware vSphere Client does this, . . .,
and many others which I don't know. So IMHO CloudStack should also include this type of utility.
>     2. CloudStack becomes more and more complex, having this log bundle we can share
it with other trusted persons or some support representative and this really can speed up
analysis, avoid tens of questions, sending emails and files back and forth. 
>     3. I fully understand your concern about sharing sensitive information and to address
this: 
>      a.) I am going to implement some switches which let user decided what to include
in output archive 
>      b.) It's clearly written in README but we can repeat this information what exactly
is collected 
>      c.) We can add warning, the output archive can contain information which you can
consider as a sensitive please be aware of this and be careful with who you sharing this(!!!)
>      d.) The main use case of this utility is to share output archive with trusted people
or some sort of support representative not to make public users' configurations. We do not
send any information automatically, we just give a user a blob and user decides what to do
with this. 
>     
>     > script assumes root access on the management server and executes a bunch of
commands
>     This is a good point, I need to add logic which detect non-root execution situation.

>     We this also should be in README. 
>     
>     I hope above change your mind :) 
>     
>     Radek.
>

> The collated logs may contain private information, and if you are at all
> worried about that, you should not use this tool, or you should explicitly
> exclude those logs from the archive.
Prasanna, this is fragment of README.xen-bugtool taken from xen.org project. 
We can add similar disclaimer in our README and in cs-bugtool output. 

Radek.


- Radoslaw


-----------------------------------------------------------
This is an automatically generated e-mail. To reply, visit:
https://reviews.apache.org/r/8248/#review14023
-----------------------------------------------------------


On Dec. 4, 2012, 6:49 p.m., Radoslaw Smigielski wrote:
> 
> -----------------------------------------------------------
> This is an automatically generated e-mail. To reply, visit:
> https://reviews.apache.org/r/8248/
> -----------------------------------------------------------
> 
> (Updated Dec. 4, 2012, 6:49 p.m.)
> 
> 
> Review request for cloudstack, Prasanna Santhanam and Rohit Yadav.
> 
> 
> Description
> -------
> 
>   The main purpose behind cs-bugtool is to make easier collecting 
> logs required for CloudStack/CloudPlatform troubleshooting 
> and it mainly comes from Support. cs-bugtool collects logs, system 
> information and cloud database dump, compress everything and creates 
> .zip archive file ready to share with others. 
> For those familiar with Xen/XenServer cs-bugtool name may sound similar 
> to xen-bugtool, this similarity is intentional. 
> 
>   Current version of cs-bugtool collects: 
>  - basic system and environment information
>  - CP/CS management service logs 
>  - basic system logs 
>  - cloud database 
> 
>   Current version does not accept any arguments but this may
> changed in next iterations of cs-bugtool. 
> 
>   We DO NOT collect and do not want to collect any sensitive information.
> If there is still any sensitive pice of information please let us know
> and we will try to remove it or replace by meaningless data.
> 
> 
> Diffs
> -----
> 
>   tools/support/README PRE-CREATION 
>   tools/support/cs-bugtool PRE-CREATION 
> 
> Diff: https://reviews.apache.org/r/8248/diff/
> 
> 
> Testing
> -------
> 
> I tested this on CS 3.0.4 and 3.0.5.
> 
> 
> Thanks,
> 
> Radoslaw Smigielski
> 
>


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