A specific example:
-I setup a one-on-one call to talk through an issue, in my case a server reconfiguration. It took 2 days to find a time to meet, though that was my fault as I believe they could have worked me in within a day. I wanted to split an existing cluster into 'oltp' and 'analytics', similar to what brisk does now out of the box.
-During the call they walked me through all of the steps I'd have to do, answered any questions I had, and filled in the blanks for some of the reasoning behind their recommendations.
-After the call I recieved constant support through the reconfiguration. For example: I found out that Ec2Snitch doesn't play nicely with PropertyFileSnitch in a rolling restart (all of the Ec2Snitch based servers stopped working immediately as soon as a PropFileSnitch server joined the ring, this is in 0.8.4), and they wrote a custom patch for me that made it work within a day.
-In particular, Ben and Jackson helped me, so if either of you read the user list, thanks again!
On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <email@example.com>
We use Datastax (http://www.datastax.com) and we have been very happy
with the support we've received.
We haven't tried any of the other providers on that page, so I can't
comment on them.
(Disclaimer: no connection with Datastax other than as a satisfied customer.)
On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <firstname.lastname@example.org
> There is a link to a page which lists few professional support providers on
> Cassandra homepage. I have contacted few of them and couple are just out of
> providing support and others didn't reply. So, do you know about any
> professional support provider for Cassandra solutions and how much they
> charge per year?