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Tue, 06 Sep 2011 11:45:03 PDT X-Mailer: YahooMailWebService/0.8.113.315625 References: <1315329359.72569.YahooMailNeo@web45007.mail.sp1.yahoo.com> Message-ID: <1315334703.20374.YahooMailNeo@web45009.mail.sp1.yahoo.com> Date: Tue, 6 Sep 2011 11:45:03 -0700 (PDT) From: China Stoffen Reply-To: China Stoffen Subject: Re: Professional Support To: "user@cassandra.apache.org" In-Reply-To: MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="0-2027196478-1315334703=:20374" --0-2027196478-1315334703=:20374 Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable Thanks for sharing the info.. though I contacted datastax using contact for= m but no reply yet after more than a week.=0AProbably I need to contact Ben= directly.=0A=0A=0A=0A________________________________=0AFrom: Ben Coversto= n =0ATo: user@cassandra.apache.org=0ASent: Tues= day, September 6, 2011 11:15 PM=0ASubject: Re: Professional Support=0A=0A= =0AWe were glad to help William, thanks for sharing!=0A=0A=0AOn Tue, Sep 6,= 2011 at 12:13 PM, William Oberman wrote:=0A=0AI= also have used datastax with great success (same disclaimer). =A0=0A>=0A>= =0A>A specific example:=0A>=0A>-I setup a one-on-one call to talk through a= n issue, in my case a server reconfiguration. =A0It took 2 days to find a t= ime to meet, though that was my fault as I believe they could have worked m= e in within a day. =A0I wanted to split an existing cluster into 'oltp' and= 'analytics', similar to what brisk does now out of the box.=0A>-During the= call they walked me through all of the steps I'd have to do, answered any = questions I had, and filled in the blanks for some of the reasoning behind = their recommendations.=0A>-After the call I recieved constant support throu= gh the=A0reconfiguration. =A0For example:=A0I found out that Ec2Snitch does= n't play nicely with PropertyFileSnitch in a rolling restart (all of the Ec= 2Snitch based servers stopped working immediately as soon as a PropFileSnit= ch server joined the ring, this is in 0.8.4), and they wrote a custom patch= for me that made it work within a day.=0A>-In particular, Ben and Jackson = helped me, so if either of you read the user list, thanks again!=0A>=0A>=0A= >will=0A>=0A>=0A>=0A>On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona wrote:=0A>=0A>We use Datastax (http://www.datastax.com) and we = have been very happy=0A>>with the support we've received.=0A>>=0A>>We haven= 't tried any of the other providers on that page, so I can't=0A>>comment on= them.=0A>>=0A>>Jim=0A>>(Disclaimer: no connection with Datastax other than= as a satisfied customer.)=0A>>=0A>>=0A>>On Tue, Sep 6, 2011 at 1:15 PM, Ch= ina Stoffen wrote:=0A>>> There is a link to a page= which lists few professional support providers on=0A>>> Cassandra homepage= . I have contacted few of them and couple are just out of=0A>>> providing s= upport and others didn't reply. So, do you know about any=0A>>> professiona= l support provider for Cassandra solutions and how much they=0A>>> charge p= er year?=0A>>>=0A>>=0A>=0A> --0-2027196478-1315334703=:20374 Content-Type: text/html; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable
Thanks for= sharing the info.. though I contacted datastax using contact form but no r= eply yet after more than a week.
Probably I need to = contact Ben directly.


From: Ben Coverston <ben.coverston@datastax.com>=
To: user@cassandra.apa= che.org
Sent: Tuesday, = September 6, 2011 11:15 PM
Subject= : Re: Professional Support

We were glad to help William, thanks for sharing!

On Tue, Sep 6, 2011 at 12:13 PM, William Oberman <oberman@civicscience= .com> wrote:
=0A
I also have used datastax with great success (same disclaimer).  
A specific example:
-I setup a one-on-one call to= talk through an issue, in my case a server reconfiguration.  It took = 2 days to find a time to meet, though that was my fault as I believe they c= ould have worked me in within a day.  I wanted to split an existing cl= uster into 'oltp' and 'analytics', similar to what brisk does now out of th= e box.
=0A=0A=0A
-During the call they walked me through all of th= e steps I'd have to do, answered any questions I had, and filled in the bla= nks for some of the reasoning behind their recommendations.
-After the call I recieved constant support through the reconf= iguration.  For example: I found out that Ec2Snitch doesn't= play nicely with PropertyFileSnitch in a rolling restart (all of the Ec2Sn= itch based servers stopped working immediately as soon as a PropFileSnitch = server joined the ring, this is in 0.8.4), and they wrote a custom patch fo= r me that made it work within a day.
=0A=0A=0A
-In pa= rticular, Ben and Jackson helped me, so if either of you read the user list= , thanks again!

will


On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <jim@anconafamily.com> wr= ote:
=0A=0A=0A
We use Datast= ax (= http://www.datastax.com) and we have been very happy
=0A=0A=0A=0Awit= h the support we've received.
=0A
=0AWe haven't tried any of the othe= r providers on that page, so I can't
=0Acomment on them.
=0A
=0AJi= m
=0A(Disclaimer: no connection with Datastax other than as a satisfied = customer.)
=0A

=0AOn Tue, Sep 6, 2011 at 1:15 PM= , China Stoffen <chinastoffe= n@yahoo.com> wrote:
=0A> There is a link to a page which lists= few professional support providers on
=0A> Cassandra homepage. I hav= e contacted few of them and couple are just out of
=0A> providing sup= port and others didn't reply. So, do you know about any
=0A> professi= onal support provider for Cassandra solutions and how much they
=0A> = charge per year?
=0A>
=0A


= =0A
=0A

=0A<= /div>

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