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From Gary Martin <gary.mar...@wandisco.com>
Subject Re: [Apache Bloodhound] #210: Cleverer ticket CC behaviour
Date Wed, 26 Sep 2012 12:49:16 GMT
If the current set of configuration options are enough to achieve the 
aim then we can update the base.ini to include this. I suspect that it 
will take more work to achieve this.

I would be happy to see this ticket split into global and user preferences.

Cheers,
     Gary


On 26/09/12 13:22, Joachim Dreimann wrote:
> I agree with Brane's suggestion for the defaults. We could set these
> defaults now and deal with the notification system configured by
> individual users with a further ticket, as that likely requires much more
> in depth work.
>
> - Joe
>
> On 26 September 2012 11:14, Mat Booth <mat.booth@wandisco.com> wrote:
>
>> On 26 September 2012 11:07, Branko ─îibej <brane@wandisco.com> wrote:
>>
>>> This is not something you'll figure out without a) getting user
>>> feedback, or b) looking at the competition. AFAICR, both Jira, Redmina
>>> and Bugzilla all default to not sending notifications about stuff you've
>>> just done in the UI.
>>>
>> Indeed. Just to re-iterate my last comment on the ticket:
>>
>> Probably the notification system wants re-working to expose notification
>> settings to users instead of them being globally enforced. Something like
>> (but probably not as complex as) what Bugzilla does:
>> http://fedorapeople.org/~mbooth/BugzillaEmail.png
>>
>>
>>
>>> Trying to make the defaults perfect for everybody is an exercise in
>>> futility. And whatever you do, you'll only hear complaints from the
>>> vocal minority. :)
>>>
>>> -- Brane
>>>
>>> On 26.09.2012 11:56, Gary Martin wrote:
>>>> I wonder if in this case it might be better for initial configuration
>>>> to send by default in both cases, but mitigate this by providing an
>>>> appropriate direct link to help users adjust the behaviour. I'm trying
>>>> to weigh up whether it would be a pity for a user to miss emails that
>>>> were actually wanted against annoyance at any perceived spamming.
>>>>
>>>> Cheers,
>>>>      Gary
>>>>
>>>>
>>>> On 26/09/12 10:40, Branko ─îibej wrote:
>>>>> This is something that should IMO be configurable. I suggest sane
>>>>> defaults are:
>>>>>
>>>>>     * if ticket is changed via the Web UI, do not send notification;
>>>>>     * if its changed via e-mail, do send notification (that's
>> essentially
>>>>>       an e-mail receipt).
>>>>>
>>>>> However, both cases should be user-configurable, preferably
>> per-project
>>>>> and per ticket (workflow) type and eventually possibly even per
>> workflow
>>>>> transition.
>>>>>
>>>>> -- Brane
>>>>>
>>>>>
>>>>> On 26.09.2012 11:34, Gary Martin wrote:
>>>>>> Hi,
>>>>>>
>>>>>> I thought that this ticket might be worth discussing here if anyone
>>>>>> has any interest in it:
>>> https://issues.apache.org/bloodhound/ticket/210
>>>>>> Essentially it arises from a complaint that a user might not want
to
>>>>>> receive a notification email when they have made a change to a
>> ticket.
>>>>>> Cheers,
>>>>>>       Gary
>>>>>>
>>>>>> On 26/09/12 10:21, Apache Bloodhound wrote:
>>>>>>> #210: Cleverer ticket CC behaviour
>>>>>>> --------------------------+--------------------
>>>>>>>      Reporter:  mbooth       |      Owner:  nobody
>>>>>>>          Type:  enhancement  |     Status:  new
>>>>>>>      Priority:  major        |  Milestone:
>>>>>>>     Component:  trac core    |    Version:  1.0
>>>>>>> Resolution:               |   Keywords:
>>>>>>> --------------------------+--------------------
>>>>>>>
>>>>>>> Comment (by mbooth):
>>>>>>>
>>>>>>>     Probably the notification system wants re-working to expose
>>>>>>> notification
>>>>>>>     settings to users instead of them being globally enforced.
>>>>>>> Something like
>>>>>>>     (but maybe not as complex as) what Bugzilla does:
>>>>>>>     http://fedorapeople.org/~mbooth/BugzillaEmail.png
>>>>>>>
>>>
>>> --
>>> Certified & Supported Apache Subversion Downloads:
>>> http://www.wandisco.com/subversion/download
>>>
>>>
>>
>> --
>> Mat Booth
>> Software Engineer
>> WANdisco, Inc.
>> http://www.wandisco.com
>>


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