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From "Cory Johns" <>
Subject [allura:tickets] #6328 Use In-Reply-To: and References: headers for outgoing ticket emails
Date Fri, 01 Nov 2013 20:38:36 GMT
- **status**: code-review --> open


** [tickets:#6328] Use In-Reply-To: and References: headers for outgoing ticket emails**

**Status:** open
**Labels:** 42cc 
**Created:** Tue Jun 04, 2013 02:04 PM UTC by Hanspeter Niederstrasser
**Last Updated:** Fri Nov 01, 2013 08:38 PM UTC
**Owner:** nobody

Outgoing ticket emails should use the In-Reply-To: and References: headers so that recipient
user agents can group messages from the same ticket together.

For example, e-mails from Canonical's Launchpad tracker use the Message-ID of the original
post in the References: field of follow up posts.  The same should happen with SF ticket e-mails.
 In case a user replies via e-mail or using the "Reply" button on the web interface, the Message-ID
of the 'parent' message should be appended to the In-Reply-To: and References: headers.


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