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From "Igor Bondarenko" <>
Subject [allura:tickets] #6328 Use In-Reply-To: and References: headers for outgoing ticket emails
Date Tue, 29 Oct 2013 08:24:52 GMT
You're right. References header should contain message-ids of all of the parents. Gmail grouping
working even if there only In-Reply-To, that's why I missed that.

Created #465: [#6328] Fix notification email grouping for Thunderbird (followup:448) (1cp)


** [tickets:#6328] Use In-Reply-To: and References: headers for outgoing ticket emails**

**Status:** in-progress
**Labels:** 42cc 
**Created:** Tue Jun 04, 2013 02:04 PM UTC by Hanspeter Niederstrasser
**Last Updated:** Mon Oct 28, 2013 05:50 PM UTC
**Owner:** nobody

Outgoing ticket emails should use the In-Reply-To: and References: headers so that recipient
user agents can group messages from the same ticket together.

For example, e-mails from Canonical's Launchpad tracker use the Message-ID of the original
post in the References: field of follow up posts.  The same should happen with SF ticket e-mails.
 In case a user replies via e-mail or using the "Reply" button on the web interface, the Message-ID
of the 'parent' message should be appended to the In-Reply-To: and References: headers.


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