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From: Vladimir Ozerov <vozerov@gridgain.com>
Date: Thu, 26 Oct 2017 17:29:03 +0300
Message-ID: <CAGt6o8=4YeVPTgxFTVbNkpXH2OZMJb-DHbUG2+J-XLDnb8nQ7Q@mail.gmail.com>
Subject: Re: Set gitter aside
To: dev@ignite.apache.org
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archived-at: Thu, 26 Oct 2017 14:29:09 -0000

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Correction: "I do *NOT* think it is good idea to remove this channel
completely."

On Thu, Oct 26, 2017 at 5:28 PM, Vladimir Ozerov <vozerov@gridgain.com>
wrote:

> Konstantin,
>
> I do think it is good idea to remove this channel completely. It is true,
> that Gitter is not very convenient instrument. But it is very easy to use
> from user perspective, especially for ad hoc questions and chatting about
> the product. SO is not appropriate for this due to aggressive moderators,
> and user list is not appropriate either because it requires subscription
> which user might want to avoid (spam in emails).
>
> May be it makes sense to change the instrument, not remove it. E.g. move
> to Slack.
>
> On Thu, Oct 26, 2017 at 5:11 PM, Konstantin Dudkov <kdudkov@ya.ru> wrote:
>
>> Igniters,
>>
>> Last months there are a lot of questions in userlist and gitter and
>> answering that questions I found gitter completely inappropriate for user
>> support:
>>
>>  - there are no threads there, so it's hard to track discussion or see
>> unanswered questions
>>  - when somebody post stacktrace or code snippet all message list scrolls
>> far up, hiding previous messages
>>  - many questions that need more than simple answer or some kind of
>> discussion are moved to anyway
>>  - using gitter people are waiting for fast answer, that is not always
>> possible (timezones, etc.)
>>
>> I think it is better to remove link to gitter from all our sites/manuals
>> and to focus on answering in userlist and StackOverflow only.
>>
>> Thoughts?
>>
>> --
>> Regards, Konstantin.
>>
>
>

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