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From Nathan Maves <Nathan.Ma...@Sun.COM>
Subject Re: Note on WIKI useage
Date Fri, 24 Jun 2005 17:32:26 GMT

Not sure if you are telling everyone that we do use JIRA or are  
suggesting that we use it.

Either way here is the link to the JIRA



On Jun 24, 2005, at 9:14 AM, John Fereira wrote:

> At 10:56 AM 6/24/2005, Nathan Maves wrote:
>> Rahul,
>> Like many other open source solutions that I use, this site has it
>> correct.  They ask new users to search for their problem in both the
>> Wiki and the mail archives.  Of course it would be nice it they read
>> the manual first.  If they can not find a solution they are more then
>> welcome to ask it on the alias.
>> Most of the support people only have time to respond to email.  If we
>> find that it is a common problem and we have a solution we will post
>> it to the Wiki.
> There is actually a third, and perhaps more useful place for users  
> to search for information regarding problems they having with an  
> open source project.  Most of the open source projects that I have  
> been involved with (mostly just as a user of the technology) have  
> bug/issue tracking systems such as Bugzilla or Jira.  The advantage  
> of searching such a system is that those that have taken on the  
> responsibility for actually fixing issues do monitor the issue  
> tracking system and may actually receive email if an issue is  
> logged on a component for which they're responsible.  The better  
> issue tracking systems allow the "assignee" or reporter of a  
> problem to include comments, attach a patch file, and at the very  
> least describe the resolution.  In some cases this might include a  
> comment such as "fixed in version 1.3.2", which would be quite  
> useful for someone that encountered a problem when using version  
> 1.3.1.

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