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From "Kevin A. McGrail" <KMcGr...@PCCC.com>
Subject [users@httpd] Re: spam
Date Thu, 16 Apr 2015 11:20:03 GMT
Sorry, it is not our job to provide support for GetResponse.com  Their 
answer is wrong and as best I can tell they have old rules and need to 
look at running sa-update.  Telling you to "consult" with us is 
completely wrong. Research the product, read our website, sure.  They 
are clear about that on their support page at 
http://support.getresponse.com/faq/what-is-the-spam-score-check-feature. 
They appear to use SpamAssassin as a pre-sending Spam Score check system 
for an out of the box install of SA.  Maybe they have a feature to test 
poorly maintained installations ;-)  And why they are linking to rule 
descriptions from SA v3.1.x is beyond me, so ignore that link on the page...

To answer your question and promote the bad behavior, the rule you are 
talking about I believe is FRT_ADOBE2 and was commented over 12 months 
ago so I don't think they are properly maintaining spamassassin.

Additionally, neither this list NOR GetResponse provides the support you 
are requesting.  You either need to do your own research by reading or 
better yet, downloading and working with SA in a test environment.  Or 
you need to hire a consultant to advise you on email 
deliverability/anti-spam needs.  If you are sending legitimate, opt-in 
email, I'd be happy to talk off-list about what my firm can do to help 
improve your deliverability to user's inboxes.

But beyond that, I hope my answer is clear.  I am sorry you are getting 
the run around and recommend you tell GetResponse that their support 
should be more emphatic that the feature is provided with out support 
and that they point people to their own FAQ and not recommend they 
consult the "apache support team" which is a non-existing group they 
made up to mollify their user IMO.

Regards,
KAM



On 4/16/2015 4:51 AM, Odpadový hospodár s.r.o. wrote:
>
> Hello here is answer from get response. I am interested about BODY: 
> ReplaceTags: Adobe and there is 1.1 score, so what should i do with it?
>
> Hello Tomas,
>
> Thank you for your reply.
>
> In this case, you would indeed need to
>
> consult Apache support team. We are not
>
> able to advise you on the signatures
>
> and descriptions they use to determine
>
> the reason for spam score result.
>
> I do apologise if this is inconvenient for you.
>
> Kind regards,
>
> Jan Marcinkowski
>
> Customer Success Specialist
>
> GetResponse.com
>
> S pozdravom
>
> *Odpadový hospodár s.r.o.*
>
> Ing. Tomáš Schabjuk
>
> riaditeľ
>
> Hroznová 4664/9
>
> 902 01 Pezinok
>
> +421 948 605 300
>
> info@odpadovyhospodar.sk <mailto:info@odpadovyhospodar.sk>
>
> www.odpadovyhospodar.sk <http://www.odpadovyhospodar.sk/>
>
> *From:*Kevin A. McGrail [mailto:KMcGrail@PCCC.com]
> *Sent:* Wednesday, April 15, 2015 4:10 PM
> *To:* "Odpadový hospodár s.r.o."; Spamassassin
> *Subject:* Re: spam
>
> On 4/15/2015 10:07 AM, Odpadový hospodár s.r.o. wrote:
>
>     Yes, they wrote me that it is questin for your company.
>
> They are wrong.  We write software.  If they use it, they are 
> responsible for it's integration, maintenance, etc.
>
> See https://wiki.apache.org/spamassassin/StopBlockingMyMail
>
> Regards,
> KAM
>


-- 
*Kevin A. McGrail*
President

Peregrine Computer Consultants Corporation
3927 Old Lee Highway, Suite 102-C
Fairfax, VA 22030-2422

http://www.pccc.com/

703-359-9700 x50 / 800-823-8402 (Toll-Free)
703-798-0171 (wireless)
KMcGrail@PCCC.com <mailto:kmcgrail@pccc.com>


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