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Date: Mon, 15 Nov 2004 11:06:44 -0600
From: Laura Vance <vancel@winfreeacademy.com>
Reply-To: vancel@winfreeacademy.com
Organization: WACS
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Subject: Re: [users@httpd] Please I need help from someone in USA

Hello,

It doesn't look like an apache problem.  It seems more of a bandwidth 
problem.  The web server takes time to respond, then once it's 
responded, the flash app is so large and graphic intensive that it can't 
come across very fast.

This is my traceroute to your server:
 4  gbr2-p51.dvmco.ip.att.net (12.123.36.134)  64.136 ms  54.249 ms  
62.679 ms
 5  gbr3-p80.dvmco.ip.att.net (12.122.5.25)  57.620 ms  54.972 ms  75.523 ms
 6  tbr2-p014001.sffca.ip.att.net (12.122.2.65)  68.728 ms  85.339 ms  
57.604 ms
 7  ggr1-p370.sffca.ip.att.net (12.123.13.69)  92.267 ms  97.963 ms  
87.733 ms
 8  POS4-1.BR5.SAC1.ALTER.NET (204.255.174.173)  84.758 ms  97.835 ms  
83.356 ms
 9  0.so-2-1-0.XL1.SAC1.ALTER.NET (152.63.52.226)  75.334 ms  124.117 
ms  102.186 ms
10  0.so-3-0-0.TL1.SAC1.ALTER.NET (152.63.53.250)  86.363 ms  120.274 
ms  137.451 ms
11  0.so-1-2-0.TL1.NYC9.ALTER.NET (152.63.10.77)  172.165 ms  149.956 
ms  137.029 ms
12  0.so-7-0-0.CL1.EWR6.ALTER.NET (152.63.16.89)  158.381 ms  151.249 
ms  158.520 ms
13  POS6-0.GW1.EWR6.ALTER.NET (152.63.16.77)  141.356 ms  123.088 ms  
158.552 ms
14  telecomitalia-gw.customer.alter.net (157.130.254.42)  290.080 ms  
281.267 ms  297.045 ms
15  mil14-mil7-racc1.mil.seabone.net (195.22.208.223)  365.432 ms  
361.485 ms  357.524 ms
16  unassigned.seabone.net (195.22.205.14)  389.905 ms  385.419 ms  
421.230 ms
17  r-rm213-vl4.opb.interbusiness.it (151.99.29.220)  385.708 ms  
360.475 ms  383.051 ms
18  r-fi63-rm213.opb.interbusiness.it (151.99.101.190)  370.187 ms  
369.591 ms  361.765 ms
19  r-fi67-fi63.opb.interbusiness.it (151.99.98.90)  377.166 ms  349.932 
ms  385.421 ms
20  r-pt14-fi67.opb.interbusiness.it (151.99.112.194)  378.098 ms  
390.010 ms  395.448 ms
21  host22-206.pool6286.interbusiness.it (62.86.206.22)  418.078 ms  
438.868 ms  418.161 ms
22  vhost.ptnet.it (194.243.125.15)  402.936 ms  394.899 ms  421.233 ms

It looks like the delay is happening between hops 13 and 15 and again at 
hop 21.

While these delays aren't terribly slow, the bandwidth that I was able 
to download your site was at an average of 6 KB/s.  The maximum that it 
spiked was 24 KB/s.  I'm sitting on a 3Mb/s (375KB/s) connection to the 
Internet.  So the bottleneck is somewhere along the way, and I believe 
that it would be at or near the hop where it crosses the Atlantic 
(notice that hop 13 to 14 hits the telecomitalia gateway).  If this is 
the case, then there is nothing you can do about the speed in the US.  
It's just one of those things that we have to live with until they run 
more line across the ocean.

Michele Cerioni wrote:

> Hi,
> I configureated  apache 2.0.49 server but I have some problems with
> users form USA.
>
> I have a customer who is complaining about the download of this link
>
> http://www.carlogiorgi.com/test
>
> He is saying it takes to much time to download the page from U.S.A..
> From my tests everything is OK and fast.
> The only chance to verify the situation is :
> Somebody in U.S.A: should try to download this page and kindly let me
> know if the download takes a regular time or very slow.
>
> Thanks
>
> Michele
>
>
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-- 
Thanks,
Laura Vance
Systems Engineer
Winfree Academy Charter Schools
6221 Riverside Dr. Suite 110
Irving, Tx  75039
Web: www.winfreeacademy.com


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