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From Brad Fitzpatrick <bradf...@bradfitz.com>
Subject Re: Front end needs some work
Date Thu, 01 Jul 1999 18:01:05 GMT
Paycheque is the pride of having 52% market share and tons of happy users,
no?

On Thu, 1 Jul 1999, Dean Gaudet wrote:

> Wow, I didn't know I had customers!
> 
> Neato!  Where's that paycheque?
> 
> Dean
> 
> On Thu, 1 Jul 1999 TOKILEY@aol.com wrote:
> 
> > 
> > In a message dated 99-07-01 11:32:27 EDT, marc writes:
> > 
> > > State-Changed-From-To: open-feedback
> > > State-Changed-By: marc@apache.org
> > > State-Changed-When: Thu Jul  1 08:31:47 PDT 1999
> > > State-Changed-Why:
> > > Erm... can you be any less specific?  "an error message"
> > > Error messages have meanings if you read what they say.
> > 
> > Could someone please get this condescending, Erm... asshole
> > off the front-end? Put him in the back checking for APR buffer
> > overwrites or something.
> > 
> > You too.. Randy... example...
> > >Not acked. Seems he may be smoking something...
> > 
> > ( Perfectly obvious this guy just needed a ping to tell him to )
> > ( check his inetd buffer defaults on the various servers )
> > 
> > You guys have a current thread going called FUD which
> > is wrestling with the idea that Microsoft ( and others ) stand
> > a good chance of beating the crap out you and you're wondering
> > why and blaming it on Microsoft's 'bad behavior'.
> > 
> > If the shoe fits... wear it.
> > 
> > There is something called 'good support', you know.
> > It means something 'out there'.
> > 
> > And yes... sorry guys... that means you are
> > supposed to be polite even if you are laughing
> > behind your customer's backs.
> > 
> > If you are seriously thinking of taking on Microsoft
> > then put some people who know how to take
> > support calls on the front end. 
> > 
> > The new-bug reports are not a 'flood'... sometimes
> > none come in for days... at worst after a new
> > release it's only a dozen or so a day and this
> > is no reason to pull the 'we don't have time for
> > idiots argument' as is done so often here.
> > 
> > There is no reason to take a flamethrower to just
> > about anyone who tries to report a problem.
> > 
> > Bill Stoddard is usually very polite and IBM has
> > a stake in all this, right? Why not let Stoddard
> > be the 'front end'? At least he has some manners.
> > 
> > Isn't that one of the reasons IBM put a 'cushion'
> > in... so they could 'shield' their serious customers
> > from having to deal with Apache directly? Doesn't
> > that tell you something?
> > 
> > 'Were there any relevant errors in the logs'
> > is superior to
> > 'You dumb-shit... can't you read'?.
> > 
> > Even as a CTO I do still do support every day, 
> > all day sometimes. No, it isn't 'fun'... it's real work.
> > 
> > I'm just tired of hearing the paranioa from you
> > guys about people 'catching up' to you and you
> > all stumbling for reasons why. A lot of the reasons
> > are right in front of your eyes.
> > 
> > That's it. That's all I had to say.
> > I really am trying to be helpful here but I doubt
> > anyone there ( maybe Brian ) will pick up on that.
> > 
> > Fire retardant keyboard now installed so go ahead
> > and fire away like you all do so well.
> > 
> > Kevin Kiley
> > CTO, Remote Communications, Inc.
> > 
> 
> 


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