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From Marc Slemko <ma...@znep.com>
Subject Re: RealPlayer Plus 4.0 and HTTP/1.1 headers (fwd)
Date Fri, 12 Sep 1997 23:15:28 GMT
Sheesh.  Two months to respond to mail to support@, and then it is
responded to by a clueless autoresponder person that doesn't understand
anything.  Sigh. 

Good thing this was solved long ago.  Yet another little company trying to
make itself look like MS by being silly.

---------- Forwarded message ----------
Date: Fri, 12 Sep 1997 10:06:26 -0700
From: Marilynn <support@prognet.com>
To: Marc Slemko <marcs@znep.com>
Subject: Re: RealPlayer Plus 4.0 and HTTP/1.1 headers

At 01:34 PM 7/10/97 -0600, you wrote:
>We have had reports of RealPlayer 4.0 not working with Apache 1.2 when
>downloading using HTTP.  It fails when it gets a "HTTP/1.1" response from
>the server, but works fine if we force the response to be "HTTP/1.0". 
>
>This is a bug in your client.  Even though it doesn't speak HTTP/1.1, it
>should accept responses with any HTTP 1.x version.  Please see that it is
>fixed.  Thanks.
>
>-- 
>     Marc Slemko     | Apache team member
>     marcs@znep.com  | marc@apache.org
>
>
>
Hi Mark,

Thanks for contacting Progressive Networks. Unfortunately, we had some
e-mail system problems which has delayed our response to you. We apologize
greatly for this slip-up. We recognize that this is poor service, and are
happy to report that the error has been corrected. Should you wish to
comment, please send an e-mail note to the Manager of Technical Support,
Dave Hardwick, daveh@prognet.com.

Unfortunately your question did not provide us with enough information to
resolve it. There are several options available to you to get an answer to
your question. 

Information regarding this issue may be on our most Frequently Asked
Questions page at:

     http://www.real.com/help/FAQ/

You may also query at:

     http://service.real.com/kb/

which is the Progressive Networks Technical Support Knowledgebase, and
contains an extensive collection of solutions to problems our customers
have reported.

The final option is to submit a technical support request via our technical
support Web page at:

     http://service.real.com/contact/email.htm

We regret the delay caused by the extra submission step. However, this form
collects system and network connection information which allows us to
pinpoint and solve Player problems quickly, and usually in one try. Thank
you, in advance, for your patience.

Thanks, 

Marilynn Bredehoeft
Knowledge Base Lead
Progressive Networks


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