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From Paul Richards <>
Subject Re: Changed information for PR general/313
Date Mon, 07 Apr 1997 09:40:20 GMT writes:

I think we need some guidelines about what people are doing with
gnats. You're right, it isn't a general user support forum, so why the
hell are people "chatting" in the database logs?

This PR should have been closed with the message "Not a genuine error
report". Your reply should have gone via mail not via the gnats

This isn't a specific attack of you, you're just the unfortunate one I
took as an example :-) A lot of people seem to be using gnats this way
and it's going to make the bugs database useless as a tracking tool
should you want to go back and find the reasons things were done.

> Synopsis: 
> State-Changed-From-To: feedback-closed
> State-Changed-By: marc
> State-Changed-When: Sat Apr  5 19:39:06 PST 1997
> State-Changed-Why:
> Please, if you are going to submit a report be sure your sentences make
> sense.  This is not a channel for general user support; if you don't even
> know what version is running, you really have to talk to the person
> running the server.
> I'm not sure what your problem is since you did not state any problem.  If
> you are having trouble getting clients to handle MIDI files properly, try
> adding:
>         AddType audio/midi mid midi
> to a file called .htaccess in the directory where the file is on the
> server.  If that doesn't work, there are two million things that could be
> wrong and you really have to talk to the administrator of your server.

  Dr Paul Richards, Originative Solutions Ltd.
  Phone: 0370 462071 (UK Mobile)

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