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From sl...@apache.org
Subject cvs commit: httpd-2.0/docs/manual/faq support.html
Date Thu, 23 Aug 2001 21:01:03 GMT
slive       01/08/23 14:01:02

  Modified:    docs/manual/faq support.html
  Log:
  Update support info.
  
  Revision  Changes    Path
  1.2       +38 -35    httpd-2.0/docs/manual/faq/support.html
  
  Index: support.html
  ===================================================================
  RCS file: /home/cvs/httpd-2.0/docs/manual/faq/support.html,v
  retrieving revision 1.1
  retrieving revision 1.2
  diff -u -d -b -u -r1.1 -r1.2
  --- support.html	2001/08/23 19:08:43	1.1
  +++ support.html	2001/08/23 21:01:02	1.2
  @@ -43,13 +43,13 @@
       the server error log.  Sometimes this is enough for you to diagnose
       & fix the problem yourself (such as file permissions or the like).
       The default location of the error log is
  -    <SAMP>/usr/local/apache/logs/error_log</SAMP>, but see the
  +    <SAMP>/usr/local/apache2/logs/error_log</SAMP>, but see the
       <A HREF="../mod/core.html#errorlog"><SAMP>ErrorLog</SAMP></A>
       directive in your config files for the location on your server.
       </P>
      </LI>
      <LI><STRONG>Check the
  -    <A HREF="http://httpd.apache.org/docs/misc/FAQ.html">FAQ</A>!</STRONG>
  +    <A HREF="http://httpd.apache.org/docs-2.0/">FAQ</A>!</STRONG>
       <P>
       The latest version of the Apache Frequently-Asked Questions list can
       always be found at the main Apache web site.
  @@ -70,20 +70,32 @@
       in the database.
       </P>
      </LI>
  -   <LI><STRONG>Ask in the <SAMP>comp.infosystems.www.servers.unix</SAMP>
  -    or <SAMP>comp.infosystems.www.servers.ms-windows</SAMP> USENET
  -    newsgroup (as appropriate for the platform you use).</STRONG>
  -    <P>
  -    A lot of common problems never make it to the bug database because
  -    there's already high Q&amp;A traffic about them in the
  -    <A HREF="news:comp.infosystems.www.servers.unix"
  -    ><SAMP>comp.infosystems.www.servers.unix</SAMP></A>
  -    newsgroup.  Many Apache users, and some of the developers, can be
  -    found roaming its virtual halls, so it is suggested that you seek
  -    wisdom there.  The chances are good that you'll get a faster answer
  -    there than from the bug database, even if you <EM>don't</EM> see
  -    your question already posted.
  -    </P>
  +   <LI><STRONG><a name="user-support">Ask in a user support forum</a></STRONG>
  +    <P>Apache has an active community of users who are willing to 
  +    share their knowledge.  Participating in this community is
  +    usually the best and fastest way to get answers to your
  +    questions and problems.</P>
  +    <P>USENET newsgroups:</P>
  +<ul>
  + <li>comp.infosystems.www.servers.unix
  + [<a href="news:comp.infosystems.www.servers.unix">nntp</a>]
  + [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>]
  +</li>
  + <li>comp.infosystems.www.servers.ms-windows
  + [<a href="news:comp.infosystems.www.servers.ms-windows">nntp</a>]
  + [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>]
  +</li>
  + <li>comp.infosystems.www.authoring.cgi
  + [<a href="news:comp.infosystems.www.authoring.cgi">news</a>]
  + [<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>]
  +</li>
  +</ul>
  +
  +    <p>Mailing Lists:</p>
  +<ul>
  +<li><a href="http://groups.yahoo.com/group/apache-server"
  +>apache-server@yahoogroups.com</a></li>
  +</ul>
      </LI>
      <LI><STRONG>If all else fails, report the problem in the bug
       database</STRONG>
  @@ -116,24 +128,15 @@
     <HR>
   
    <H3><A NAME="support">Whom do I contact for support?</A></H3>
  -  <P>
  -  There is no official support for Apache. None of the developers want to
  -  be swamped by a flood of trivial questions that can be resolved elsewhere.
  -  Bug reports and suggestions should be sent <EM>via</EM>
  -  <A HREF="http://www.apache.org/bug_report.html">the bug report page</A>.
  -  Other questions should be directed to the
  -  <A HREF="news:comp.infosystems.www.servers.unix"
  -  >comp.infosystems.www.servers.unix</A> or <A HREF=
  -  "news:comp.infosystems.www.servers.ms-windows"
  -  >comp.infosystems.www.servers.ms-windows</A>
  -  newsgroup (as appropriate for the platform you use), where some of the 
  -  Apache team lurk, in the company of many other httpd gurus who 
  -  should be able to help.
  -  </P>
  -  <P>
  -  Commercial support for Apache is, however, available from a number
  -  of third parties.
  -  </P>
  +
  + <P>With several million users and fewer than forty volunteer
  + developers, we cannot provide personal support for Apache.  For free
  + support, we suggest participating in a <a href="#user-support">user
  + forum</a>.</p>
  +
  + <p>Professional, commercial support for Apache is available from 
  +  <a href="http://www.apache.org/info/support.cgi">a number of
  +  companies</a>.</p>
   
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