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From Gary Helmling <ghelml...@gmail.com>
Subject Re: JIRA via email, it's about time
Date Thu, 04 Mar 2010 12:41:57 GMT
JIRA has support to poll an IMAP mailbox for new messages and parse out the
message body as a new comment on the relevant issue.  Sounds like that
apache setup is already doing that for jira@apache.org?

So I wonder if the issue is just replying to messages sent to hbase-dev vs.
the individual messages JIRA sends to watchers, etc.  Can the listserv be
configured to not add the Reply-To when JIRA is the sender?

For proper threading, JIRA would need to include a consistent In-Reply-To
header for all the messages related to an issue, either storing the
Message-ID from the "Created" email or using a predictable format to
construct it.  Probably possible with the JIRA plugin system, but may
require some custom coding.  Maybe it would be easier to just tweak the
message subject lines so they're handled better by gmail's subject based
thread aggregation?

Anyone from the infrastructure group or with JIRA admin access able to
comment?

--gh


On Thu, Mar 4, 2010 at 2:38 AM, Ryan Rawson <ryanobjc@gmail.com> wrote:

> I think gmail is respecting the Reply-To header.  Maybe we can get that
> removed?
>
> On Wed, Mar 3, 2010 at 11:34 PM, Andrew Purtell <apurtell@apache.org>
> wrote:
> > I use Yahoo mail. When I reply to a JIRA email, my reply goes on the
> ticket. I do this all the time with my Blackberry (configured to send
> response as apurtell@apache.org via the Y! mail system). Most of the time
> I don't use the JIRA web interface. So maybe it's a gmail thing?
> >
> >   - Andy
> >
> >
> >
> > ----- Original Message ----
> >> From: Ryan Rawson <ryanobjc@gmail.com>
> >> To: hbase-dev@hadoop.apache.org
> >> Sent: Thu, March 4, 2010 3:27:18 PM
> >> Subject: JIRA via email, it's about time
> >>
> >> Hi all,
> >>
> >> I think we could possibly improve our and JIRA's interaction with
> >> email.  I think two areas are particularly needy:
> >> - JIRA should not start new threads (most of us use gmail) just "cuz"
> >> - We should be able to reply to a JIRA thread and have the comments
> >> recorded in the ticket itself
> >>
> >> Most other ticket systems can do this.  Why not JIRA?  Anyone know?
> >>
> >> -ryan
> >
> >
> >
> >
> >
> >
>

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